Remote Field Engineer

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.

The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com.

About the Role

This position will be supporting Avaya's Federal Solutions and Navy Shipboard on-site in shipyards in Norfolk, VA. 30 to 40% travel will be required. Candidates with past or current Secret Security clearance are preferred. If not currently in place, must have the ability to obtain clearance.

 

Key Responsibilities:

• Provide on-site and remote support to the US Navy for Avaya Communication Manager (ACM) and related applications
• Configure, install, and test systems to ensure operational efficiency
• Support the Department of Defense - US Navy with services for Avaya and other vendor products
• Manage installation, maintenance, and repair of multi-vendor systems, including hardware, software, networking products, and operating systems
• Ensure customer satisfaction by advising on preventive maintenance and system configurations
• Address and resolve complex issues independently, providing technical leadership as needed

About You

• Experience with Avaya Communication Manager
• IT background with networking experience
• Familiarity with Microsoft, VMware, Virtualization, and RedHat
• Previous experience in a similar IT field role

 

Our Benefits Include:

Pay range: $87,800 to $118,500, plus performance-related bonus and benefits

 

• Well-Being: We provide comprehensive health insurance plans that include medical, dental and vision for you and your family, in many countries. We also provide wellness and employee assistance programs.
• Recharge & Refuel: We work in a dynamic environment, and we recognize the need for you to take a break and recharge. We encourage employees to use our generous time-off policy on a regular basis.
• Continuous Learning: Grow your skills with access to on-demand platforms and enhance your diversity lens by participating in a program that fully funds you for a cultural immersion in another country.
• Growth & Development: A feedback loop is important as you grow in your role and career. We schedule frequent check-ins with you and your leaders to help you identify your path to success.
• Giving Back: We recognize Avayans for their time and effort spent impacting causes within their communities. We also host an annual, company-wide month of giving.

Equal Opportunities and Privacy Statement

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf). Apply