Remote - Customer Service Representative with French (m/f/d) Warranty services

About Us

Remote Customer Service Representative with French (m/f/d) Warranty services 

You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a FRENCH-speaking Customer Service Representative (m/f/d) for Foundever®! Provide excellent customer service to customers of an extended warranty provider for consumer electronics and home appliances. 

Start: 18.11.2024 | Location: Home Office | Weekly hours: 20 - 40 h  

Working hours: Mon - Sat between 08:00 AM and 8:00 PM  

Salary: 2.182 - 2.382 €/month (Fixed salary 2.152 €/month at 40h/week + performance bonus up to 200 €/month + home office allowance 30 €/month) 

Job Summary

Your benefits: 

• 100% home office 
• Permanent position with 27 - 30 holiday days (depending on length of service) + special leave for private occasions 
• Number of hours per week that suits your life: 20, 25, 30, 35 or 40 hours per week possible! 
• Employee benefits with added value: exclusive shopping discounts, bike leasing, maximum capital-forming benefits (€40/month), company pension scheme, subsidy for job ticket, tax-free voucher card with regular top-ups for attendance + company anniversaries, and much more 
• Get to know your team better at our summer parties! 
• Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally 
• We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees 
• Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (global wellness programme, own fitness app, discounts at Wellhub, etc.) 
• With a digital, paid training and the necessary hardware you are ready for your work with us in the best possible way 
• Sustainability: We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative) 
• International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.) 
• Optional German language classes  

Your new tasks: 

• Damage assessment of defective electronic devices of our French-speaking customers by telephone and e-mail 
• Increasing customer satisfaction by processing inquiries quickly and competently 
• Review of the submitted claims for damages 

Primary Job Responsibilities

Your qualifications: 

• Fluency …