Remote - Customer Service Representative with Dutch (m/f/d) Warranty services

You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a DUTCH-speaking Customer Service Representative (m/f/d) for Foundever! Provide excellent customer service to customers of an extended warranty provider for consumer electronics and home appliances. 

Start date: 02.09.2024 | Location: Home Office | Weekly hours: 20 - 40 h | Working hours: Mon - Fr between 09:00 AM and 07:05 PM | Sat between 09:00 AM and 1:15 PM | Salary: 2.382 - 2.582 €/month (Fixed salary 2.152 €/month at 40h/week + Language Bonus 200 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month) 

Your benefits: 

• 100% home office 
• Permanent employment contract with 27 - 30 vacation days (depending on length of service) + special leave for special occasions 
• Number of hours per week that suits you and your life: 20, 25, 30, 35 or 40 hours per week possible! 
• Employee benefits with added value: exclusive shopping discounts, bike-leasing, maximum capital-forming benefits (40 €/month), company pension plan, subsidy for job ticket, and much more    
• Get to know your colleagues at our great summer parties or cozy barbecue evenings 
• Many internal career opportunities: 84% of our promotion jobs and 93% of our management positions are filled internally! 
• We have great people working for our good: MaxPerts, Works Council + Representative Council for Severely Disabled Employees + Diversity Team 
• Health & Mental Health: With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.) 
• Digital, paid training and hardware provided for the ideal start with us 
• Sustainability - We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative) 
• International career opportunities through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.) 
• Optional German language classes  

Your new tasks: 

• Damage assessment of defective electronic devices of our Dutch-speaking customers by telephone and e-mail 
• Increasing customer satisfaction by processing inquiries quickly and competently 
• Review of the submitted claims for damages 

Your qualifications: 

• Fluency in Dutch (C2-level) and English …