Remote CSR Client Support Specialist

Join AO South – Make a Difference, Work Remotely, and Earn a Rewarding Income

Position: Remote Client Support Specialist
Location: 100% Remote (U.S. Residents Only)
Employment Type: Full-Time

Are you a motivated, hardworking, and personable individual looking for an opportunity to make a real difference? At AO South, we are searching for dedicated candidates to join our team and provide exceptional support to our extensive client network. If you’re passionate about helping others and thrive in a flexible, remote work environment, this role is perfect for you!

Our mission is simple: Protect every child and serve all working people, including our esteemed veterans. Join us in safeguarding families' financial futures while enjoying the flexibility to set your own schedule and achieve uncapped earning potential.

Key Responsibilities:

• Engage with clients through daily warm sales calls from our large membership database – no cold calling.
• Assess members' financial needs and explain the benefits of our supplemental insurance products.
• Deliver outstanding customer service, ensuring members are informed, comfortable, and confident in their insurance choices.
• Guide clients through the application process, providing updates, answering questions, and offering ongoing support.
• Provide post-policy service, including policy reviews, beneficiary updates, and claims assistance.
• Adhere to regulatory standards and uphold ethical practices in all client interactions.

Why AO South?

• Fully remote – Work from the comfort of your home and create a schedule that fits your lifestyle.
• Impactful work – Help members and their families secure their financial futures while contributing to your own success.
• Comprehensive training – Receive ongoing support, mentorship, and training to ensure your success, even if you’re new to the industry.
• Competitive pay – Enjoy uncapped earning potential with weekly pay, commission, and bonus structures.
• Medical insurance reimbursement and no overhead costs.
• Warm leads provided – Focus on what matters: building relationships, not cold calling.
• Agent performance incentives – Earn rewards and recognition for top performance.
• Union membership – Benefit from OPEIU Local 277 representation and stability with a company rooted in over 70 years of member satisfaction.

Preferred Skills:

• Exceptional communication – Active listening and problem-solving skills to effectively meet client needs.
• Adaptability – Embrace continuous learning and quickly adjust to new challenges.
• Team player and independent worker – Thrive in both collaborative and self-managed work environments.
• Technology proficiency – Comfortable using Google Drive, Zoom, Windows, and other tools.
• Empathy and compassion – Understand clients’ unique circumstances and offer sensitive, personalized support.
• Detail-oriented – Ensure accuracy in documentation and client interactions.
• Coachability – Open to feedback and eager to improve.
• Sales or customer service experience preferred but not required.
• Competitive spirit – A drive to succeed in a goal-oriented environment.

Requirements:

• Must be a U.S. resident or citizen with legal authorization to work in the U.S.

About AO South:
AO South is a leading provider of supplemental insurance to veteran groups, labor unions, credit unions, and associations worldwide. We are committed to protecting hardworking families and supporting communities.

If you are ambitious, proactive, and ready to make a difference, apply today and start building a meaningful, financially rewarding career with AO South!