Remote Crisis Counselor - Georgia Call Center

Description

Seeking Georgia residents for our remote crisis call center operation. Full time and limited part time openings available!!!

****Full benefits, PTO, 401K, access to calm app, teladoc mental health sessions and more!!!**** Apply today!!!***

***A Master's degree in a mental health/helping profession is required for this role!***

*** Please note that our training schedule for this role requires that you can attend 3 weeks of training, Monday-Friday 8:00am to 4:30pm before you move to your agreed upon shift***

Position Overview

Screen, assess, triage, and provide telephonic crisis intervention/de-escalation to assist in identifying concerns with mental illness, developmental disabilities, and/or substance abuse using established protocols to collaboratively determine an immediate course of action. Quickly utilize assessment information and community resources to provide information and/or linkage and referral to services. Complete appropriate documentation simultaneously during call in accordance with established policies and procedures. This position handles a high volume of calls, the calls come in continuously and Counselors are required to keep pace with the demands of the calls with minimal downtime in between calls. The ability to switch between tasks and programs on the computer, while assisting callers is required.

Essential Duties

· Answer all calls within response guidelines and using the crisis call center’s policies, procedures, and scripts necessary for screening of service requests.

· Provide telephonic crisis intervention services, assessment, and referral.

· Tolerate high stress, high-risk situations in a fast-paced environment autonomously.

· Using counseling techniques like motivational interviewing, active engagement, collaborative problem solving, and good contact, help calls identify and resolve personal, social, and interpersonal concerns.

· Factoring in the caller’s circumstances, history, support, internal and external resources, and level of risk, make referrals and or link the caller to the appropriate service or information using established protocols.

· Depending on the risk level, determine appropriate linkage and referral which can range from information only to active rescue and dispatch of EMS and law enforcement.

· Actively collaborate with designated shift supervisors as needed.

· Complete appropriate, timely, and accurate documentation in accordance with established criteria and call center metrics (KPI’s).

· Adhere to established standards/guidelines for efficiency and productivity.

· Actively facilitate placement from initial contact until final disposition or until successfully and appropriately delegated to another staff member.

· Provide linkage follow-up as directed to assure individual accessed services.

· Train, coach, and develop new hires as assigned.

· Maintain job knowledge and adhere …