Remote Client Support Specialist

Join Our Team as a Remote Client Support Specialist at AO South

AO South is excited to welcome enthusiastic, hard-working, and friendly individuals to join our dynamic team! In this fully remote position, you’ll be providing exceptional support to our extensive network of clients, all while upholding our mission: Protect every child and serve all working people. If you’re looking for meaningful work that offers flexibility, competitive compensation, and the opportunity to make a positive impact, this is the perfect role for you.

Key Skills We’re Looking For:

• Outstanding Communication: You excel in active listening, conveying information clearly, and solving problems effectively.
• Adaptability: You embrace a learning mindset and thrive in ever-changing situations.
• Team Player & Independent Worker: Comfortable collaborating with others and capable of working autonomously.
• Work Ethic: Driven to succeed, you bring a strong work ethic and a desire to make an impact.
• Tech Savvy: Proficient in Google Drive, Windows, Zoom, and other essential tech tools.
• Empathy & Compassion: Able to connect with clients and provide sensitive support tailored to their needs.
• Attention to Detail: Meticulous in ensuring all paperwork and documentation are accurate.
• Coachability: Open to constructive feedback and willing to improve.
• Sales or Customer Service Experience: Highly preferred, with a competitive drive.
• Insurance Experience: Not required, but a plus!

What You Can Expect from This Opportunity:

• Remote Work: Achieve work-life balance with the flexibility to choose your own hours.
• Meaningful Impact: Help families secure their financial future, making a real difference in their lives.
• Comprehensive Training: Receive the tools and ongoing support you need to succeed in your role.
• Competitive Compensation: Uncapped earning potential, paid weekly.
• Medical Insurance Reimbursement: Enjoy the stability of health benefits.
• All Warm Leads Provided: No cold calling, only leads from our membership base.
• No Overhead Costs: Focus on your work without worrying about expenses.
• Performance Incentives: Reward programs that recognize top performers.
• Union Representation: Membership in OPEIU Local 277, with the support of a union contract.
• Stability: Be part of a 70-year-old organization dedicated to member satisfaction.

Your Responsibilities Will Include:

• Making Daily Warm Sales Calls: Engage with our large membership database to identify clients’ financial needs.
• Explaining Supplemental Benefits: Help clients understand the importance and benefits of the products we offer.
• Providing Exceptional Customer Service: Guide clients through the application process, offering updates, support, and addressing concerns.
• Ongoing Support: Assist with policy reviews, beneficiary updates, and claims processing post-enrollment.
• Maintaining Compliance: Follow all regulatory and ethical guidelines in the sale and servicing of life insurance policies.

Our Mission
AO South is one of the largest providers of supplemental coverage to veteran groups, labor unions, credit unions, and associations worldwide. Our goal is to protect the lives of hardworking families, and we’re looking for goal-oriented, self-starters to help us continue that mission.

Please note: This position is only open to U.S. citizens and residents who are legally authorized to work in the United States.