Remote Centralized Operations Lead

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver a Winning Performance:  

• Question Authority 
• Walk the Talk
• Share Knowledge
• Listen, not just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits 

We Care About Your Total Wellbeing:

• Physical Wellbeing: Medical, dental, and vision care 
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing program here.

What You’ll Be Doing:  

The Centralized Operations Lead is responsible for supporting both their direct leader and the Centralized Operations team. This individual will proactively identify areas for improvement within the team and collaborate with others to develop strategies to enhance efficiency and effectiveness. As a seasoned team member with a proven track record of success in the critical functions of the Centralized Operations team, the Lead will leverage their expertise and leadership skills to guide and mentor team members and collaborate effectively with regional site teams.

• Handles agent duties and provides coverage during vacations and absences. Perform other duties and participate in special projects, as assigned.
• Oversees daily team operations, identifies employee obstacles and informs the direct Manager for resolution.
• Conducts performance audits for team members and analyzes key metrics to ensure and enhance quality control standards to share results with their direct Manager to address.
• Assist in developing and delivering training programs for new and existing employees, including refreshers.Maintaining accurate and up-to-date training materials and department documentation.
• Collaborate with business partners to ensure alignment with policies and procedures and achieve business objectives.
• Partner with their direct Manager to identify trends, issues or areas of concern related to processes and procedures; recommend process improvements, as appropriate. 
• Provides general guidance to the team and serves as a subject matter expert and resource.
• Ensures the team adopts all policy and process changes and responds positively and creatively to changes within the department.
• Assists in monitoring team’s performance against objectives. Evaluates team processes, policies and procedures, productivity, quality, and customer-service standards. Also, helps identify and resolve issues.
• Develop and maintain expertise in department systems and processes, including but not limited to, CRM, MRI and CXOne.
• Represents the Company in a professional manner at all times. Consistently maintains a professional courteous attitude when dealing with residents, coworkers and the general public.

What You’ll Need to Thrive:

• Residential or commercial property management, hospitality, or retail experience
• High School diploma or equivalent
• College degree or some college coursework is preferred
• Experience in computer work including and demonstrated ability to navigate within a Windows environment is required; familiarity with Google is a plus.
•  Must have high quality written, verbal and presentation skills.
• Strong organizational skills, along with the ability to think and take action quickly. 
• Must be able to demonstrate ability to work unsupervised
• Smartphone 

. Bonus Qualifications:

•  Must be a confident and effective communicator at all levels of the organization.
• Must demonstrate leadership qualities with the ability to evaluate team productivity, and provide feedback on team performance
• Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication. 
•  Ability to communicate effectively (expressing or exchanging ideas using the spoken or written word). This skill/ability is essential for work activities in which workers must impart or receive detailed information through oral or written communication.
•  Ability to lift, push, pull or carry up to 10 pounds to disseminate documents, move technology, etc
• Ability to sit for prolonged periods.

  Salary:  

$23.19 - $28.98 / hour; employees are eligible for overtime pay and performance incentives

The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

     Working Environment:

This position is 100% remote (work from home) in the following locations: Arizona, Colorado, Florida, Georgia, Illinois, Maryland, Massachusetts, New Jersey, New York, Texas, Virginia, Washington, and Washington DC. Please note: candidates located in California would need to relocate to another EQR market for this opportunity.

Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. 

Our portfolio of high-quality properties in urban growth markets – New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver – provides homes where people most want to live, work and play. We've got the best people in the business, as evidenced by our employee engagement scores and customer loyalty ratings. That’s why our employees say they are proud to work at Equity, a company that gives our residents a place where they can Live Remarkably, and offers a culture where our employees have the opportunity to thrive.

Equity Rewards

When you join Equity Residential, you won’t be treated as simply another employee — you will be considered a partner in our shared success. As such, we are committed to investing in your personal success through a benefits program that supports your Total Wellbeing. 

We recognize that everyone has different needs outside of work. That’s why, in addition to a competitive benefits package (medical, dental, vision and paid time off), we offer many unique benefits options to employees, like a comprehensive wellness program, pet insurance, new parent benefits, and paid time off for community service projects. In addition to your next job, you can also find your next home with us! Rent discounts on Equity Residential apartment homes are available to our benefits-eligible employees. The amount of the discount offered is determined based on the market, ranging upwards from 20%. Learn more about our Total Wellbeing program here.

Equity Values

At Equity Residential, like our residents, our employees come from everywhere. A richly diverse work environment captures top talent, cultivates the best ideas, and creates the widest possible platform for success. By focusing on inclusion, these differences are harnessed to create value — in ideas, business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. 

All aspects of the employment process are merit-based. Every Equity employee is expected to maintain a work environment that is free from discrimination and harassment. Equity Residential does not discriminate against any employee or job applicant because of race, religion, color, creed, sex, sexual orientation, gender, sexual/gender identity/expression, age, pregnancy (including childbirth, lactation or related medical conditions), physical or mental disability, national origin, citizenship status, military (including uniformed service member or protected veteran) status, marital status, genetic characteristic or information, ancestry or any other characteristic protected by law. Equity Residential also prohibits retaliation against individuals who report harassment or discrimination, or participate in investigations into such conduct.