Remote Care Coordinator - Veterinary
Remote
Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
Our Remote Care Coordinators provide an amazing experience to both clients and pets when they contact our clinics for care. You’re the first touchpoint for our patients when they call or email, so you’ll use hospitality and tact to ensure our clients are receiving high touch customer service and assistance when seeking administrative services. Schedule: 4 days a week, 10-hour shifts, 2-3 weekends per month required based on staffing needs
- Shift Times (EST): 8am-6pm & 10am-8pm
*We are currently considering applicants from the following states: VA, TX, GA, NC, NJ, NY, FL, CT, MA, IL, MD, DC, and PA*
Laptop and $30 internet stipend provided
What You’ll Do:
- Provide a top-notch client experience while answering a high volume of incoming calls from existing and prospective clients to address inquiries related to scheduling appointments, services offered, and general pet care and clinic information
- Review and respond to a high volume of emails (this may be over 260 emails a day!) focused on sending and receiving medical records
- Triage and route calls to virtual nurses or clinic team members if needed (this may be over 100 calls a day!)
- Assist with various administrative tasks such as clinic reschedules
- Utilize multiple programs and platforms to document client interactions such as Zendesk and Vetspire
- Utilize Slack and Google platforms to communicate with our virtual nurses and clinic team members (including in-clinic Care Coordinators, Nurses, and DVMs)
You Have:
- Previous experience of at least 1 year in a high-volume call center environment, with a proven track record of handling inbound and outbound calls in the health industry.
- Strong ability to manage and prioritize a significant volume of emails on a daily basis.
- Proficiency in call routing and effective communication with team members to ensure seamless client interactions
- Experience with administrative tasks, including appointment scheduling and rescheduling.
- Familiarity …
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RestrictionsFL GA NC NJ NY TX
Benefits/Perks401(k) match Career development Competitive pay Dental Fully Paid Parental Leave Medical Mental health support Paid parental leave Parental leave PTO Vision
Tasks- Relationship Management
- Respond to emails
- Schedule appointments
- Scheduling appointments
- Triage calls
Active Listening Administrative Tasks Call Center Communication CRM Software Customer service Organizational Relationship Management Slack Technology Zendesk
Experience1 years
Timezones