Remote Call Center Business Customer Service Rep $22.50hr (Pacific Time Zone)

POSITION SUMMARY: At Republic Services, we believe in career growth and opportunity. As an Inside Sales Consultant for Small and Large Containers you have an opportunity work with new and existing Commercial and Industrial customers by selling customized products and services for their business, the retention of existing customers, all while delivering superior customer service to our valued customers.

PRINCIPLE RESPONSIBILITIES: 

• Responds to inbound calls within inside sales environment from business customers inquiring about Republic Services products and services.

• Builds customer and brand loyalty by addressing inquiries and handling the customer’s needs with a high level of respect and professionalism.

• Creates customized solutions to acquire new business utilizing the sales tactics learned through training programs, sales model and mentoring process.

• Proactively promotes Republic Services products and services to existing customers for cross/up-sell opportunities by following the growth sales process from initiation to close.

• Provides sales support to existing customers wanting to make changes to their accounts.

• Performs sales retention by using sales tactics learned through the training and mentoring process.

• Accountable for meeting or exceeding performance metrics identified by CRC and Customer Experience leadership around customer experience, sales activity, and sales revenue.

• Utilizes excellent verbal and written communication skills; including the ability to call, connect and interact with potential customers.

• As business needs arise, may be required to assist the sales team focused on Residential customers.

• Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.

• Performs other job-related duties as assigned or apparent

QUALIFICATIONS: 

• Self-starter and a strong work ethic.

• Strong research, investigation and problem resolution skills.

• Strong verbal, written, typing and interpersonal communication skills.

• Spanish bilingual fluency, in a business environment.

MINIMUM QUALIFICATIONS: 

• High school diploma or GED.

• Minimum of 1 year of experience in call center or sales environment.

SCHEDULE: You must be available to work any 40 hour work week between 7:30am-6:30pm PST Monday through Friday. 

TRAINING: Paid training. No time off allowed during these first three weeks or orientation day to ensure optimal development. Training hours: 8:15am-5:00pm PST.

PAY RATE: $22.50/hour

REMOTE WORK: Both training and the position will be work from home. The company provides equipment, and the employee supplies the internet, a hard-wired internet connection and a distraction-free work environment. 

Minimum Internet Requirements: Ping/Latency 100ms or less; Download 25MBPS; Upload 5MPBS; Packet loss 0% (Cannot use: Mobil hot-spot, tethering, or Satellite ISP service)

Remote …