Remote Back Office Support Agent

Overview

InteLogix is seeking a Remote Back Office Support Agent to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience.  The ideal candidate will have excellent communication skills, problem solving abilities and maintain good working relationship with assigned supervisors and coworkers. This position requires a strong understanding of financial data and moderate Excel skills.

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement
• Early access to earned wages via PayActiv
• Access up to 50% of earned wages (capped at $500 per pay period)
• Salary Range: Up to $16.00/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors 

Responsibilities

Responsibilities:

• Data entry, complete clerical functions, and invoice validation
• Review multiple systems and notes to document timelines for corporate and government accounts in preparation for Verizon executive and legal review.
• Collaborate with various teams to facilitate updates and finalize settlements for high-balance accounts.
• Track and manage updates using Google Sheets and Docs.
• Process work queues for Restores, Suspends, and Disconnects.
• Handle Google Files for Write-offs and Write-off Recoveries.
• Update and maintain process documents.
• Complete additional tasks as assigned by the Unit Manager or Client.
• Consistently meet department standards for productivity, quality, phone utilization, and attendance.
• Attention to detail and accuracy.
• Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively in writing.
• Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously remain diligent throughout the day.
• Ability to troubleshoot and resolve expense report discrepancies / credit card statements independently.

Qualifications

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalen
• Proficiency in computer operations and navigating multiple systems simultaneously.
• Strong professional skills with a positive and adaptable attitude.
• Ability to quickly adjust to procedural changes.
• Capable of working independently with minimal supervision.
• Efficiently manage a high volume of emails daily.
• Detail-oriented with the ability to identify changes in documentation from customers.

Experience: At least 1 year of experience in relevant role

Skills:

• Moderate experience with Microsoft Excel, including the ability to:
  • Add and remove information in cells
  • Highlight and format cells
  • Add and delete rows
  • Navigate between cells and tabs within the same file
  • Perform basic cell formatting
• Proficient in Microsoft Word for document creation and editing.

All job offers are contingent upon completion of a background check.