Reimbursement Analyst I (French/English Bilingual)

GROW WITH US:  

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control -IQ technology — an advanced predictive algorithm that automates insulin delivery.

But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

A DAY IN THE LIFE:

The primary responsibility of this bilingual position (English/French) is to apply knowledge of the payment and reimbursement cycle to ensure a successful Accounts Receivable profile in Canada business.

Accounts Receivable Analyst's at Tandem are also responsible for:

WHAT YOU’LL NEED:

• Managing communications with healthcare professionals, customers and field-based employees for collection of documents required to submit for payment.
• Storing and submission of documents to government and insurance payors for payment
• Denials management and research and resolve issues that arise in the collection process.
• Thorough understanding of government funding programs in Canada, specifically in areas such as order of payor, document collection, invoice submission, credit balances, unapplied cash and/or refunds
• Responsible for sending overdue notices and follow-up for credit card payments declining.
• Ongoing maintenance of Price Lists in the customer database.
• Audits the accuracy of billing information entered in the system and monitors the operation of the billing systems.
• Develop a strong understanding of the accounting system and resolve discrepancies relating to Reimbursement and Accounts Receivable.
• Performs regular review of transactional activity, reconciliations, and resolution of outstanding items.
• Assists with the development and implementation of policies, processes, documentation and internal controls.
• Keeps up to date on all Tandem products and services.
• Confirms completion of required training plan before assuming job responsibilities.
• Ensures work performed is in compliance with company policies including Privacy/HIPAA/PIPEDA, Sarbanes-Oxley and other regulatory, legal, and safety requirements.
• Ensures compliance with company policies, including Privacy/HIPAAPIPEDA, and other legal and regulatory requirements.
• Other responsibilities as assigned.

Knowledge, skills & abilities:

• Bilingual (English and French), required.
• Understanding of government billing, insurance claim processing, appeals, and follow up procedures.
• Demonstrated ability to effectively communicate over the phone with customers, healthcare professionals, government payors and insurance companies to resolve issues and answer questions according to department protocols and requirements.
• Thorough understanding of government pump programs in provinces/territories
• Ability to interpret Explanation of Benefits provided by insurance companies.
• Ability to investigate under payments and overpayments and resolve efficiently.
• Knowledge of claims clearing houses and the basic functionality of these services.
• Strong analytical, quantitative, problem solving and technical skills to resolve accounts receivable inventory.
• Skilled at presenting information in a clear, concise manner to all levels within the department.
• Skilled at contributing on a consistent basis to team initiatives in a thorough and timely manner.
• Able to react to changing situations in a timely, calm, and confident manner.
• Experience with MS Office suite (Word, Excel, and Outlook), Internet, customer relationship management systems (CRM) and accounting software (GP).

Minimum certifications/educational level:

• BA/BS degree or equivalent combination of education and applicable job experience.

Minimum experience:

• 3 - 4 years’ experience in a collections environment or equivalent experience.
• Prior experience in durable medical equipment billing is preferred.
• Knowledge of generally accepted accounting principles (GAAP) preferred.
• Prior experience in diabetes or other disease management device/diagnostics is preferred.

WHY YOU’LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie.  This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We are firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $28.25 - $30.00 USD per hour. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts.  You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan.  Learn more about Tandem’s benefits here!

YOU SHOULD KNOW: 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

REFERRALS:

We love a good referral! If you know someone who would be a great fit for this position, please share!

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.

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