Registered Nurse, Rx Fulfillment - USA - CO - Remote

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Nurse - RX Fulfillment (N-RXF) plays an integral part in ensuring superior care of patients treated through Teladoc. The N-RXF will apply professional knowledge in processing prescriptions ordered by Teladoc providers (either via phone or electronically), support Teladoc providers as dictated by established policies and guidelines and provide member support by phone or electronic messages.

Essential Duties and Responsibilities

• Deliver exceptional service to members, providers, care team members and external facilities representing Teladoc Health in a professional and courteous manner through a variety of communication channels including written, telephone, and video.
• Apply professional knowledge to ensure prescriptions are processed accurately and in a timely manner using established protocols, guidelines, and provider communication
• Communicate empathetically with members, using conflict resolution and service recovery skills as needed
• Conducts health coaching related to Tobacco Cessation
• Maintain detailed and accurate case documentation in the electronic health record
• Manage daily assignment to meet department-specific performance metrics by applying clinical knowledge to support members with post-Teladoc visit needs
• Works collaboratively and with appropriate clinical urgency to meet expected turnaround times
• Maintain knowledge of Teladoc policies and prescribing guidelines
• Analyze complex clinical situations and appropriately provide solutions based on established protocols and policies.
• Review laboratory results and use established processes to escalate as needed
• Maintain member confidentiality and adhere to all applicable …