Registered Nurse RN System Patient Education Program Manager

Primary City/State:

Arizona, Arizona

Department Name:

Patient Education-Corp

Work Shift:

Day

Job Category:

Clinical Support

Primary Location Salary Range:

$38.63 - $64.39 / hour, based on education & experience

In accordance with State Pay Transparency Rules.

Great careers start with great training. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our team members. Apply today!

You can be instrumental in training new Banner Health employees by becoming a Senior Patient Education Manager with Banner Health. This position is 40-hours per week and requires a minimum of 5 years' experience in an acute care setting. This position is a system position and can be remote from any state Banner does business in.

If you have any questions, please contact Debbie Hoekstra at 970-810-6347 or debbie.hoekstra@bannerhealth.com.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position promotes and provides optimal care of the patient through leadership, coordination and development of processes related to patient education. Assists other leaders to establish, oversee, conduct and evaluate quality improvement for both the service and patient care. Enhances the program though coordination of daily operations, activities and associations with other departments services. Oversees and ensures compliance with local, state or national organizations for certification/validation.

CORE FUNCTIONS

1. Oversees ongoing daily operations related to patient education. Researches and recommends changes and improvements based on evidence-based practice. Develops, reviews and maintains patient education intranet, SharePoint and teams’ site.

2. Develops and maintains a comprehensive, effective patient education program which meets industry standards. Ensures compliance with standards of care that are evidence based and meet regulatory guidelines related to disease specific certifications. Assures patient education materials are updated periodically.

3. Collaborates with other departments regarding issues and practices as they relate to patient education. Ensures appropriate service interaction and communication with all staff, customers, and agencies internally and externally. Represents the department at management/leadership meetings as required. Coordinates relevant committee meetings.

4. Oversees data collection systems and processes to provide statistical data regarding the program and patient outcomes related to patient education. Validates accuracy and current status of all protocols and operational guidelines.

5. Oversees patient/practice quality improvement and departmental quality standards. Monitors care patterns for consistency with established protocols and opportunities for process improvement. Leads the system Patient Education Governance Oversight committee.

6. Works with the director in the development and implementation of strategic workforce learning. Implements and coordinates patient educational goals and quality initiatives. Applies evidence-based practice in the design, delivery and effectiveness of education/training programs and outcomes. Supports patient education teams including in-house patient education, conferences, and orientation to program processes.

7. Ensures and promotes the delivery of quality patient education by collaborating with; Service Line Leaders, Digital Health, Risk/Legal, Compliance, Marketing, Clinical Consensus Groups, External Vendors, and Informatics. Facilitates the standardization of patient education material across the continuum (Ambulatory, Inpatient and Emergency Room).

8. Provides oversight, development, and/or assessment of patient education delivery platforms and content including incorporating the early adoption of technology.

9. This is a highly collaborative position that assists with integration and standardization of patient education across the system, to ensure continuity and consistency regarding patient education messaging. Internal customers include but are not limited to leaders, medical staff and employees across the organization using the population health model. External customers include but are not limited to patients, practicing physicians, Banner approved vendors and regulatory agencies.

MINIMUM QUALIFICATIONS

Master’s degree or knowledge as normally obtained through the completion of a master’s degree.
 

Current RN licensure in state of practice required.

Minimum of five years clinical experience in a high patient acuity area. Computer skills including basic office software (word processing, spreadsheets, presentations). Demonstrate proficient interpersonal, written and verbal communication skills, professional interaction with all individuals and public organizations. Ability to provide departmental leadership, training and staff development.
 

PREFERRED QUALIFICATIONS

Additional certification(s) specific to clinical specialty.

Additional related education and/or experience preferred.

Anticipated Closing Window (actual close date may be sooner):

2025-08-06

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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