Regional Service Manager- North West

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We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with cancer.  

Elekta produces state-of-the-art high tech medical equipment including medical Linear Accelerators for the treatment of cancer and the Gamma Knife, the Gold Standard for the treatment of neurological disorders using ionizing radiation, and Treatment Planning Systems.  These technologies encompass many aspects of engineering, from high-power RF systems, electronics, mechanical systems, vacuum systems, control systems, software, and networking environments.  The Regional Service Manager must be customer focused and be able to manage the regional service business in the assigned geographical region.  This position warrants the highest level of professional representation between the customer and the Company in all aspects of customer relations.  It also requires support of projects, programs, and policies established by the Company.

Responsibilities

• Be the interface for all communication both to and from the field.

• Responsible for transaction management and support of Sales and Service Sales.

• Conduct account site visits and provide feedback, action planning, and follow-up.

• Manage, direct, and motivate the Field Service Engineers within the assigned geographical region.

• Mentor Field Service Engineers including, ongoing performance feedback, annual evaluations, and compensation planning; career development and; support and guidance for all field personnel.

• Communicate the Company’s policies and needs to the regional group.

• Establish the technical service objectives and plans to achieve.

• Prepare the capital and operating expense budgets.

• Ensure timely issuance (and closure) of technical service reports (cases and WOs), timesheets, expense reports, and the proper dissemination of information.

• Manage repairs, calibrations, Field Change Orders, and preventative maintenance activities to ensure compliance and customer satisfaction.

• Manage all Service escalations in the Region.

• Ensure all quality and compliant metrics are within operational targets.

• Follow all Elekta safety and regulatory policies.  Ensure all managed staff are trained and following safety and regulatory policies.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill …