Regional Practice Manager, Mental Health

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Regional Practice Manager for mental health services will lead a team and a Practice Coordinator, to ensure the day to day success for a 50 state-licensed 24/7 telemedicine practice with several medical providers located remotely nationwide. The Practice Manager works alongside the Senior Practice Director to execute the practice vision, create a successful patient experience, operationalize program and product updates as well as create stability within the physician network that aligns to financial goals.

The Practice Manger will also will work closely with stakeholders across Teladoc, including Clinical Operations, Quality, Physician Medical Leadership, Product Innovation, Analytics, Provider Relations and Credentialing to drive performance initiatives and metrics. The Practice Manager works to create a sense of community while working in a virtual care world.

Essential Duties and Responsibilities

• Manage and support the day to day needs of the Practice Coordinator, setting the tone for accountability and professionalism within the practice. 
• Collaborate with Product & Training Teams to ensure physicians are educated on new processes and procedures to promote productivity.
• Acts as a point of escalation for troubleshooting physician inquiries and technical issues.
• Assists in managing physicians in Teladoc Health Medical Group (THMG) and works closely with Medical Leadership regarding performance related issues.
• Ensures alignment between departments when it comes to staffing physicians needs within the practice.
• Partners with Leadership on operational business design to improve the products and services offered to patients.
• Works collaboratively with planning and delivery to provide month end reporting for THMG physicians and guarantee timely submission of incentive payments.
• Communicate efficiently with employees and participate in the hiring, training and onboarding new employees and physicians to the practice. 
• Provide information to the department associated with new processes.
• Comply with company policies and procedures.
• Other duties as needed.

Required Qualifications

• Bachelor’s degree; in related field preferred
• 5 years’ experience in related industry
• 5+ years in Practice Management or Operational Management
• 2-3 years of Direct Supervisory or Managerial experience in healthcare environment; preferably in mental health department
• Travel required and ability to work …