Regional IT Administrator (West)

Job Description

The Regional IT Administrator will be responsible for managing and maintaining endpoint devices, ensuring their security, performance, and reliability. This role involves deploying, configuring, and troubleshooting endpoint solutions, as well as implementing policies and procedures to optimize endpoint management. This role supports one or more schools (virtual or hybrid) in one or more geographic regions and serves as the primary contact for technology services being provided to the schools

Essential FunctionS, DUTIES AND RESPONSIBILITIEs: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Manage all aspects of schools’ network infrastructure, (servers, switches, firewalls, storage, etc.) to ensure devices remain current, supported, and performing to meet the demands of the schools.  Includes proactive tracking, planning and purchasing, installing, deploying, updating, repairing, etc.
• Manage vendor relationships for outsourced systems and services, e.g., security, remote backups, VOIP phone services, internet service providers, etc.;
• Perform software and hardware installation for onsite corporate employees and local school staff;
• Maintain asset control for all school and corporate assets in the field, including managing lifecycle replacements of all IT assets, including destruction and ensuring all proper documents are included;
• Use the centralized inventory management system, responsible for maintaining an up-to-date, auditable inventory of all technology assets for the school locations this role is assigned to manage Partner with school management and finance to establish annual budgets and control technology costs;
• Complete all tickets escalated from the Stride Service Desk;
• Deliver new hire and professional development technology training to teachers and school staff;
• Provide 24/7/365 on-call support when environment/presenting issue warrants such as server and laptop issues, etc.;
• Perform troubleshooting and problem analysis for the purpose of diagnosing, repairing and/or replacing equipment; Report and escalate system issues to the Manager, Regional Technology as appropriate; Proactively identify recurring technology issues for further address by management;
• Partner with school management and finance to establish annual budgets and control technology costs;
• Be onsite if required or requested to support onsite staff at school or various schools.

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

Minimum Required Qualifications:   

• Three (3) years of relevant experience
• Understanding and proficiency in computer networking
• Knowledge of Hypertext Markup Language (HTML)
• Ability to work independently and with minimal supervision
• Ability to travel approximately 10% of the time to conduct school year start technology training for end users, and to perform on-site school office visits (minimum quarterly visits)
• Intermediate, practical ability to support end user use of business productivity tools such as Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Intermediate proficiency in ability to support website navigation in general (e.g. Chrome, Safari, Firefox, Edge, etc.)
• Ability to clear background check

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS: 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a home-based position

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level.  Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections.  Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $53,944.50- $158,919.60. The upper end of this range is not likely to be offered, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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