Regional Human Resources Director- East Region

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details
 

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $140,000.00-$170,000.00

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms

SUMMARY
As the leading tech-enabled, multi-service hospitality solutions provider serving over 800 hotel and healthcare clients nationwide, Towne Park has been providing exceptional parking, mobility, and hospitality experiences from arrival through departure for over 35 years. We make the customer experience a priority, providing seamless and memorable interactions that create smiles. 

Towne Park is a trusted partner to more of the country’s top hotels, including 4-star and 5-star properties, and more prominent healthcare systems than any other provider. From boutique hotels and sprawling luxury resorts to downtown healthcare campuses and local medical centers, we have a demonstrated track record of providing guests, patients, and visitors with a distinctive, on-brand experience while driving better performance and revenue for our clients. 

Providing exceptional experiences that make someone smile requires passion and a commitment to service. We recruit, hire, train, develop, and engage service all-stars dedicated to creating distinctive guest experiences. Our teams act as a superior representation of our clients’ brands, making customers want to return again and again.

The Regional Director, Human Resources will serve as a strategic business partner working directly within the SVP of their region and collaborating with business leaders, executives, and the Vice President of Human Resources to guide the development of HR strategies to attract, develop and retain talent. The role leads all organizations and HR initiatives across their region in partnership with HR functional partners the Towne Park (TP) businesses. 

•    Create and implement an HR regional roadmap that includes, but is not limited to talent acquisition, organizational development, performance management, talent planning and career development, leadership development, employee communications, compensation and rewards, diversity and inclusion, and learning.
•    Provide expert advice and counsel to leaders on all organization, leadership, and human resources issues.
•    Create compelling talent strategies to attract and retain highly qualified diverse talent.
•    Leads the training/development strategies to close skill “gaps” between current and future skills and competencies.
•    Analyze and interpret metrics to measure the success of HR strategies.
•    Use workforce data and insights to tell compelling stories and influence leaders and partners to action.
•    Partner with leaders to drive high performance teams and an engaged workforce.
•    Provide relevant and contemporary human resources services that can range from strategy to implementation to support at the transactional level.

ESSENTIAL FUNCTIONS

Reasonable accommodation may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s)

% of Time

Develop and drive the implementation of HR strategies and initiatives that align with the business priorities and goals of TP. Plans and facilitates work sessions to develop these business strategies that help support organizational focus, efficiency, speed, and business results- 20%

Drive the short term and long-term operating goals implementation into HR processes and assignments to ensure appropriate solutions are delivered to support business strategies- 20%

Serve as a business coach to the Human Resource Manager team-20%

Facilitate the consistent application, implementation and improvement of HR policies, processes, and programs- 15%

Serves as an escalation point for all Employee Relation issues, investigations; driving closure and learning lessons and appropriate post incident actions- 15%

Support Learning and Development activities to ensure regional team has the tools required to achieve their goals 10%

The total amount of time for all functions of the job

100%

QUALIFICATIONS

Education:

• A bachelor’s degree in human resources (or Business-Related Field)

Work Experience:

• 10+ years of HR Management Experience
• 7+ years’ experience in human resources, people development and retention.

Knowledge/Skills:

• Solid understanding of multiple human resource subject areas, including compensation practices, organizational diagnosis, employee and labor relations, diversity & inclusion, performance management, and federal and state respective employment laws
• Demonstrable track record as a strong partner to the business
• Demonstrable knowledge of employment law, compliance and policy development and implementation
• Excellent communication skills and ability to optimally communicate, both written and verbal at all levels of organization
• Proven sensitivity to confidential materials/issues
• Comfortable dealing with ambiguity and responding to changing business conditions/needs.
• Ability to work independently to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
• Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company.
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
• Ability to proactively define and execute partnering opportunities with HR and functional (e.g., Finance, BPA, Accounting, Sales) leaders.
• Strong consulting and influencing skills; ability to think strategically.
• Proficient in Microsoft Office

SCOPE                                                                                                                          

Authority to Act:

Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies, and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility:

The employee has authority to develop. Manage and control a department(s) budget.

WORKING CONDITIONS & PHYSICAL DEMANDS                                         

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 35% may be required.