Regional Director of Remote Care

Overview

Title: Regional Director of Remote Care

Location: (Remote)

USD 60,000.00 - USD 70,000.00 Annually [Employer Est.]

The Director of Remote Care is responsible for designing, implementing, and managing CCA’s remote care model, including remote chaplaincy services, call center operations, and digital engagement platforms. This leader will oversee a team of remote chaplains and care providers, ensuring excellence in service delivery through technology-driven solutions. The Director will work closely with clients, internal teams, and technology partners to drive innovation, efficiency, engagement, and life change.

Responsibilities

Strategic Leadership & Implementation

• Develop and oversee remote care services, including call center operations, remote chaplain engagements, and content creation.
• Assess and analyze industry trends, client needs, and digital ministry opportunities.
• Implement and refine technology-driven solutions to enhance remote care delivery.
• Establish KPIs and performance metrics for remote chaplains and call center staff.

Team Leadership & Resource Management

• Recruit, train, and mentor a team of remote chaplains and remote care personnel.
• Ensure 24/7 service availability and rapid response times.
• Promote a high-engagement culture within the remote care team, fostering spiritual and professional development.

Technology & Operations Oversight

• Lead the remote call center operations, ensuring optimal workforce management and service quality.
• Utilize and optimize telecommunications platforms, CRM systems (e.g., Hubspot), and digital engagement tools.
• Collaborate with IT and vendors to implement AI-assisted communication and engagement.
• Ensure data security and compliance with all technology platforms.

Client & Stakeholder Engagement

• Lead and participate in handoff and orientation calls with new clients
• Build and maintain strong relationships with existing corporate clients, suppliers, and partners.
• Provide consultation and solutions to clients seeking remote care services.
• Support sales and business development efforts by presenting remote care capabilities.

Continuous Improvement & Evaluation

• Establish and monitor key performance indicators (KPIs) to assess service effectiveness.
• Lead quality assurance initiatives, using data-driven insights to improve service delivery.
• Adapt and pivot service models based on performance analysis and client feedback.

To perform this role successfully, an individual must meet the following qualifications:

Faith & Mission Alignment

• Strong personal relationship with Jesus Christ and a calling to corporate chaplaincy.
• Commitment to CCA’s Christian mission, Statement of Faith, and Core Values.
• Active participation in a local Christian church.

Professional & Leadership Skills

• Experience managing remote teams, virtual call centers, or online engagement platforms.
• Strong project management skills, with the ability to oversee multiple priorities.
• Excellent verbal and written communication skills, with public speaking experience.
• Demonstrated ability to solve problems, innovate, and drive operational efficiency.
• Experience with performance management and coaching remote teams.

Technical Proficiency

• Strong working knowledge of:
• CRM platforms (e.g., Hubspot and Salesforce).
• Digital engagement tools.
• Collaboration software (e.g., Microsoft Teams, Slack, Zoom, social media).
• Data analytics & reporting tools (e.g., Tableau).
• Basic familiarity with web application development

Qualifications

Education & Experience

• Bachelor’s or Master’s degree in Biblical Studies, Business Administration, Communications, or a related field.
• 3-5+ years of experience in virtual services management, call center leadership, or remote workforce management.
• Previous experience in chaplaincy, pastoral care, or spiritual counseling preferred.

Environmental Factors/Physical Demands:

• Primarily remote work, with occasional travel to client sites, conferences, and team meetings.
• Ability to conduct virtual meetings, enter data, and manage multiple communication channels simultaneously.
• Some flexibility in work hours required to ensure 24/7 service coverage.