Reengineering IT Analyst

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America, we’re at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

What’s in Store 

We're on the lookout for a Reengineering IT Analyst. As a Reengineering IT Analyst, you will be driving innovation and efficiency by analyzing, redesigning, and improving business processes and IT systems. The ideal candidate will have a strong background in IT, a passion for problem-solving, and the ability to collaborate across departments to implement impactful solutions.

Responsibilities and Duties:

• Work with developers and business stakeholders to identify, document and communicate key business needs 
• Creation of artefacts, reports and frameworks to create a “Digital Twin” of Business Operations
• Coordinate, develop and document detailed business specifications to support system development and testing
• Lead, participate in and document (as needed) business requirement gathering meetings & workshops
• Learning to use a cutting-edge new Business Process engineering tool called “BusinessOptix”
• Identifying, developing and documenting opportunities to optimize business processes through use of technology
• Provide guidance and assist in test execution and documentation of results.
• Assist developers in determining the cause of system problems 
• Develop or assist in the development of end user reports.
• Review enhancement recommendations and determine both the benefit of the proposed change and the cost benefit (e.g., time to develop) of implementing the change 
• Inform users of changes/enhancements to the system.
• Coordinate and develop/enhance training materials.
• Schedule, implement and provide system/system enhancements training.
• Provide end user support Develop and maintain effective relationships and communication with the team, other co-workers, clients and vendors

This role is a full-time, remote position.

Your Expertise, Skills, and Abilities

• Ability to adapt to changes in the work environment
• Ability to work independently at pace, but not afraid to ask for support or guidance when needed!
• Eager to learn new techniques and methods and adopt them
• Advanced Proficiency in Microsoft Suite including Visio, PowerPoint and Excel
• Experience of mapping detailed business processes to document end to end service delivery
• An advantage but not essential:
• Some SQL knowledge 
• Understanding of technical architecture mapping 

Benefits

At Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.