Recruiter

At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages - with the least amount of effort.   Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Wealthsimple, Canva, AirAsia, Yeti, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx

We are searching for a Recruiter to join our People Operations team and help continue to build the recruitment practice from the ground up. As a Recruiter at Ada you will source, interview and facilitate the process to acquire the best people for the right role at the right time. Recruiters help facilitate high-impact decisions on whether Ada is the right place for someone to make their next career move. This person will support various functions such as Go-to-Market, Engineering, and/or G&A with their growth hiring needs. As an integral member of our team, you will use your creative sourcing skills, strong communication, and relationship-building expertise to build a strong candidate pipeline and engage with active, passive, and diverse talent from many channels.

If you're excited by a role that is both customer-facing and operations-oriented and see yourself growing your recruitment craft, keep reading! 

About You

• 2+ years of experience in recruiting or sourcing at an in-house or recruitment agency, with exposure to a high volume number of requisitions.
• Self-starter with exceptional communication, organization and time management skills.
• Reliable and resilient team player to deliver on your commitments in a fast-paced environment.
• You are data-driven. You understand the importance of sharing data and reflecting on it to pivot strategies and educate your hiring partners.
• Always curious, where you demonstrate your ability to be a perpetual learner and love to make new discoveries and improve the status quo.
• Strong sourcing skills using a variety of tools and platforms. You also understand the value of relationships and have built a strong network of talent.
• Working knowledge of Greenhouse or similar Applicant Tracking System (ATS) is an asset.

Outcomes

• Hire 10+ people per quarter through outreach and managing the inbound funnel
• Lead in intake meetings, identify the key criteria for candidates, and create effective and creative sourcing strategies to target both active and passive talent. Maintain a consistent pipeline of candidates.
• Own the process from initial intake to closing a candidate. You are comfortable with each aspect of the recruitment cycle and effectively manage negotiations.
• Use creative sourcing techniques to tap and build diverse candidate pipelines along with facilitating world class candidate experiences.
• Help us research and implement new tools and programs to help further develop our talent operations and strategies.
• Be a trusted adviser to hiring managers on bias, diversity, interviews and operational processes.

Benefits

• Competitive salary and generous stock option plan
• Unlimited vacation
• Wellness account
• Extended health coverage
• Dental/optical/travel insurance
• Life insurance
• Employee and family assistance plan

Perks

• Flexible work schedule
• Remote-first, In-person friendly work environment with WFH budget
• Paid parental leave for Canadian residents
• Development opportunities

The expected salary range for this position is a base salary of $80,000 - $110,000 CAD. Actual pay will be determined based on several factors such as past experience and qualifications, geographic location, and other job-related factors permitted by law.

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About Us

Ada is a rapidly growing company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role. We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.

We believe that unchecked biases disproportionately impact the most marginalized people in society—including but not limited to BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities. We strongly encourage applications from people with these identities or other marginalized communities, even if you don’t meet every qualification we listed, because members of marginalized communities are less likely to apply if they don’t meet every qualification. We believe that without you, we cannot progress. At Ada, we don’t stand for tokenism. We stand for representation.

Our values are our fundamental driving forces for decision-making. They are the heart of what we stand for and are critical to our next phase of growth. You can learn more about our values and Ada’s founding story on our Careers page.

Everyone has their own unique talents. Even if you don’t meet 100% of the above qualifications, tell us why you’d be a great fit for this role in your application.

 

 

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