ReadyNow Patient Experience Liaison

About Otsuka Precision Health

Founded on Otsuka’s rich history in delivering breakthrough innovations to solve complex problems for patients, Otsuka Precision Health (OPH) is the next step in our evolution.  We are a health technology and services organization on a mission.  And that mission is to get people the right interventions at the right time in their health journey through data and technology, leveraging the power of personal connection and deep, data-driven understanding of the patient condition. OPH is part of Otsuka Holdings. 

Leverage your expertise to help us change the story on the health experience and how we can do our part to fix some of the fragmentation in care delivery.  The time is now.

What you will do

Let’s transform the health experience, one connection at a time, together.

We are looking for talented individuals to join our ReadyNow Development Program. Are you looking to help patients gain access to their treatments? Are you looking to help patients with understanding their current therapies? Are you interested in being stakeholder-focused and discussing clinical and disease state education? If you love a fast-paced, ever-changing, challenging, customer-centric and patient-focused environment, and you have a desire to experience living in different parts of the country, this may be the perfect opportunity for you.

In this development program, you will be joining a team of new-to-patient support-industry professionals and will have the opportunity to experience living and working in different U.S. locations. Upon completion of the full patient support training, you will be deployed into territories on rotation assignments of varying lengths. After completion of each rotation, your new rotation location will be determined based on business needs. 

 

All applicants must commit to up to 24 months of travel rotations across the nation.

Through the program, you’ll gain experience within a top global company, extensive market and industry knowledge, and plenty of personal and professional growth and development opportunities. Your goal is to earn a permanent territory in a key area as a Patient Experience Liaison. Permanent placement isn’t guaranteed, it’s earned, so you’ll have to demonstrate that you have what it takes to be a star on our team!

·        You will demonstrate success in this role through collaboration with your Regional Patient Lead and your broader field team, overall performance, and exemplifying the established behaviors of a Patient Experience Liaison.

·        You will be asked to manage your territory by identifying, developing and maintaining professional relationships with internal and external matrix teams and sites of care in assigned therapeutic interest to ensure access to a portfolio of products.

·        You will need to demonstrate your overall patient-centric support through your ability to gain access and provide insights to therapies and continual development of market and customer knowledge.

What we expect from you:

We are all different, yet we all use our unique abilities to better serve patients, providers, and caregivers.  We seek a candidate with these qualifications. 

• Minimum of a Bachelor’s degree from an accredited four-year college or university (or equivalent if education was obtained outside of the United States)

• Preferred hospital experience with an understanding of patient flow, particularly within mental health care systems

• Preferred (2-5) years post college work in healthcare

• Preferred (0-2) years industry experience (pharma, device, etc.)

• Ability to learn and understand clinical and non-clinical technical information and convey information effectively

• A deep sense of self-motivation and strong drive to succeed

• A demonstrated ability to establish and build relationships

• Ability to think strategically to identify, build, and deliver solutions to meet customer needs

• An intrinsic sense of curiosity and problem solving which allows you to understand and anticipate situations, identify appropriate solutions, and adapt to evolving needs of customers

• Ability to readily adapt personal, interpersonal behavior, and leadership behavior based on situational need

• Humility, transparency and credibility in communication and action which align to the Otsuka Precision Health standards and expectations

• The ability to communicate effectively using technology and across a range of media including email, face-to-face, and virtually

• Strong technology, time-management, organizational, and planning skills

• High proficiency in Microsoft office products

• Valid Driver’s license and a good driving record under Otsuka policy

• All applicants must commit to up to 24 months of travel rotations across the nation.

What you can expect of us:

As we work to develop solutions that enhance peoples’ lives, we also work to care for our teammates’ professional and personal growth and well-being. This role is intended to be remote with intentional travel as described in the qualifications section.

In addition to the base salary, OPH offers a benefits program comprising health and wellness plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

·        Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

·        A discretionary annual bonus program

·        Flexible work models, including remote work arrangements, where possible

As a member of our team, we see your growth and learning as being critical for an individual career.  We will work with you within your first 30 days to establish a growth path that aligns your aspirations with ours

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Minimum $93,266.00 - Maximum $133,430.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws.

Company benefits: Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

Disclaimer:  

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

 

Otsuka is an equal opportunity employer.  All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.   

 

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability.  You can request reasonable accommodations by contacting Accommodation Request. 

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Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities.  All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property.  No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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