RCM Patient Access Team Lead

Position Overview

This position is responsible for providing leadership and subject matter expertise for the duties of the customer service staff. This person will also work closely with management to focus on the key initiatives of improving efficiencies and productivity.

Essential Functions

• Provide leadership and subject matter expertise daily to the customer service staff.

• Monitor the timely completion of revenue cycle coding department in various duties, such as documentation improvement, coding accuracy, cross-training opportunities

• Assist the RCM A/R Supervisor with performance management of the customer service team by providing ongoing feedback and opportunities for training

• Assist in supervising all production goals, while monitoring daily production metrics

• Assist in the evaluation and recommendations of programs, procedures for improved operations, modifications to and/or implementation of new procedures and workflows

• Identify and work with management to resolve problems in revenue cycle processes and when appropriate, communicate and/or initiate changes to prevent future problems

• Work with the RCM Supervisor to research requests not clearly meeting established criteria

• Works closely with the RCM Supervisor daily to ensure a smooth operation within the department

• Provides back-up support to RCM staff during RCM Supervisor’s absence

• Take the lead on educating and training all new hire employees in addition to cross-functional trainings to existing RCM team members

• Meet or exceed required RCM departmental productivity standards on a consistent basis

• Facilitate monthly RCM team specific staff meetings (in the absence of the supervisor)

• Provide ongoing feedback to the RCM Supervisor regarding team’s production progress

• Respond to patient inquires and complaints with 48 hours of date of receipt

• Pro-actively escalate issues and conflict to the RCM Supervisor and/or RCM Manager as needed

• Ability to effectively collaborate and communicate with other RCM Team Lead Colleagues

• Demonstrate effective supervisory skills

• Demonstrates ability to establish and maintain effective internal and external working relationships

• Must demonstrate an above average ability to communicate effectively both orally and in writing

• Must demonstrate the ability to exercise sound judgment and discretion

Knowledge/Skills Abilities Required

High School Diploma

Minimum 3 years’ experience in accounts receivable, billing, claims, authorizations, medical records, or other revenue cycle functions

2-4 years in a team lead position

NextGen Practice Management, or other EMR System Experience

Excellent Customer Service skills

Exceptional Communication skills

Ability to organize and prioritize

Ability to drive results from staff

Physical and/or Mental Requirements

The physical and/or mental requirements outlined in this job description detail the requirements as the positions essential functions are typically performed. If you need an accommodation to perform the essential functions of the position, please contact Human Resources.

Disclaimer

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. It does not prescribe or restrict the tasks that may be assigned to this position, and management reserves the right to alter the position’s duties, reporting and function at any time at the sole discretion of management.