RCM Manager

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

ROLE OVERVIEW

The RCM Manager is responsible for the day-to-day operations of the Revenue Cycle department. The RCM Manager works collaboratively with the Revenue Cycle leadership to ensure the team is following established policies, processes, and procedures. Additionally, the ideal candidate will be responsible for the ongoing review of processes for efficiencies and changes that would impact and maximize revenue gained by the organization. Work with practice operations staff to review revenue cycle issues for solutions and provide updates on changing requirements affecting reimbursement for services or revenue cycle performance.

COMPENSATION $54,000- $66,000 Annually

RESPONSIBILITIES

• Oversight of the revenue cycle team, providing day-to-day leadership, direction, and accountability.

• Monitor and track ongoing revenue cycle performance and accuracy.

• Regular review of overall outstanding RCM workloads, performance, and processes.

• Provide advice to RCM leadership and Practice Operations on improvements to enhance efficiency.

• Oversee all RCM aspects of the verification, billing, and collection process.

• Oversees patient financial assistance program and adherence to RCM policies.  

• Ensures proper investigation and resolution of credit balances and unapplied amounts.  

• Oversees the processing of letters, notices, complaints, and bankruptcy notifications from patients and attorneys.

• Reduce RCM related denials, errors, rejections, exclusions, and optimize overall team performance.

• Maintain team adherence to timely completion of all RCM related job duties.  

• Work closely with third party vender to make sure information is accurate and provided timely for the team. 

• Monitor daily processing of charges and claim submission in system to ensure functioning appropriately. Reduce claim errors, rejections, exclusions, and optimize overall team performance.

• Safeguard and maintain patient confidentiality by abiding by company policy and HIPAA regulations.

• Other …