RCM Business Analyst - Remote
United States
JOB SUMMARY
The Business Analyst, Product Line Management, is tasked with gathering operational and workflow requirements from internal and external customers. This individual will complete analytical assessment of processes to identify root cause of incidences and provide recommendations for workflow process modifications. This individual will interface with internal customers to act as a functional and technical liaison for the end user group community. The Business Analyst will be responsible for implementing, documenting, and monitoring business processes and associated workflow automation and applications.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
- Gather operational and workflow requirements to document, implement and monitor workflow processes. Identification of root cause(s) of workflow/process incident management.
- Creation of designed and approved processes, enhance the automation of the technical workflows, and provide monitoring/stabilization of current business processes
- Identify critical process opportunities for enhancement and propose tangible solutions to avoid repeatable errors.
- Document detailed technical design for workflow automation, end user documentation and job aids.
- Complete special projects and provide project support as requested by senior leadership.
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Independent, logical thinker with ability to perform detailed data analysis
- Advanced troubleshooting abilities, with ability to problem solve complex technical issues
- Ability to understand operational business processes, and apply technical/system knowledge
- Must demonstrate excellent professional communication skills through clearly written, concise and comprehensive documentation; strong technical writing skills
- Must be capable of executing and publishing written requirements utilizing the business intent and goals, while providing technical details to support workflow or system development
- Ability to develop and/or present training to operations trainers and/or business users
- Strong organizational, customer service, interpersonal, and time-management skills
- Ability to work independently or in a team environment, respectful of all positions at all levels
- Intermediate level skills in applications such as Microsoft Excel, Word, and Visio
- Additional skills preferred, not required:
- Knowledge of healthcare revenue cycle
- Knowledge/experience with system design in a database environment
- Knowledge of project management methodologies
- Knowledge of research methodology, principles, and procedures
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401k with up to 6% employer match Competitive benefits package Dental Disability Employee assistance Employee Assistance Program Employee Discount Program Health Savings Accounts Medical Paid holidays Paid Time Off Vision Voluntary benefits
Tasks- Customer Service
- Troubleshooting
Analytical Communication Computer Customer service Data analysis Excel Healthcare industry expertise Interpersonal Leadership Microsoft Excel Organizational Project Management Research Revenue Cycle Teams Technical Technical Writing Training Troubleshooting Word Writing
Experience1-3 years
EducationBA/BS Business Computer Science
TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9