RCIS Crop Design and Development Specialist

Zurich is currently looking for a CROP Design and Development Specialist for our Crop Claims division. This position may work out of one of the following North American offices: 100% Virtual.

Develops support and supplemental material (user guides, tip sheets, self-support/on-the-job guides, release notes) for larger learning solutions and initiatives. Works with Program Managers and more experienced Design and Development Specialists to create instructional graphics, exercises, or tools (spreadsheets, forms, etc.) to be used within a larger program. Heavily involved in the quality assurance process including grammar and spell checking, layout formatting, functional testing of web-based training, and collecting defects and changes from internal testing and pilots.

Additional responsibilities will include:

• Maintains content on Learning & Developments Intranet and SharePoint sites. Performs minor updates and maintenance to existing learning programs.
• Creates effective supplemental learning material in line with the learning program’s objectives and team /corporate design guidelines. Follows trends in the training field in order to provide the best and latest techniques.
• Updates and revises training materials and resets priorities and the use of various resources to meet changing needs and goals.
• Maintains quality assurance logs and internal release/version notes.
• Prepares detailed technical information for different types of audiences and skill sets.
• Maintains flexibility and adjusts project plans as needed to meet business unit goals.
• Assists with the administration of the Learning Management System.
• Troubleshoots and resolves issues with learning solutions. 

Basic Qualifications:

• Bachelors Degree and 3 or more years of experience in the Curriculum Design area
  OR
• High School Diploma or Equivalent and 5 or more years of experience in the Curriculum Design area
  OR
• Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Curriculum Design area

Preferred Qualifications:

• Strong knowledge of curriculum/instructional design practices, principles, and methodologies, which can include experience in other educational settings such as K-12 education, teaching/facilitating, coaching/tutor, or peer-to-peer/ad-hoc training.
• Highly preferred intermediate/advanced proficiency in one of the following:
  - Articulate Storyline software,
  or
  - Crop insurance
• Strong technical writing and editing skills
• Strong time management skills and ability to work independently
• Strong proficiency in Microsoft Word and PowerPoint
• Experience using Adobe Creative Cloud tools (e.g., Photoshop, PremierePro, …