Quality Specialist

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

In this role, you will be responsible for performing outbound patient calls regarding our clinical programs, medication adherence, and closing gaps in care for value-based contracted patients with clinical quality needs. The role will partner closely with our quality, population health, and pharmacy teams to effectively deliver wrap-around care for our patients. The ideal candidate will have the ability to work in a fast-paced environment while using excellent communication skills to serve our patients. They must be proactive with a strong personal initiative, as well as highly organized and detail-oriented.  

How You Can Make A Difference 

You can expect the following professional challenges:  

• Call patients to ensure they refill their chronic disease medications on time for diabetes, blood pressure, and cholesterol 

• Contribute to increasing overall quality ratings for the clinic by ensuring patients refill and take their medication on time and as directed 

• Serve as liaison between patient, clinic, and pharmacy to minimize time missed between refills. 

• Interpret patient medical history (medication list, office visit notes, etc.) and understand and properly communicate the provider’s plan to the patient 

• Navigate between different Electronic Medical Record (EMR) platforms to review patient medical information 

• Accurately and comprehensively document patient care activities in all applicable electronic records 

• Perform appropriate medication reconciliation by comparing how your patient is taking medication versus what is written in the medical record and/or filled at the pharmacy 

• Request medication refills per clinic policy and protocol 

• Adequately assist patients with difficulties accessing medication due to cost or other barriers 

• Identify patients who need referrals to clinical pharmacists, retail pharmacy med sync program, retail pharmacy medication pack program, care management, clinician, and/or Village …