Quality Improvement Specialist - Clinical

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

ROLE OVERVIEW  

The Quality Improvement Specialist will work collaboratively across various departments to support initiatives aimed at enhancing the quality of care and internal processes. This QIS clinician would utilize the IHI framework of Quality Improvement and utilize Key Driver Diagrams to make progress. This role involves tracking quality trends, reporting findings from peer reviews, managing longitudinal engagement of patients, internal referrals, and monitoring clinical pathways, particularly for cases such as treatment-resistant depression. The specialist will also implement and analyze data related to Measurement-Based Care (MBC), ensuring continuous improvement in clinical outcomes and operational efficiency across departments, including Specialty Services.  

COMPENSATION: $67,500 - $85,000/annually

RESPONSIBILITIES 

Education & Training:  

• Develop and provide education material to clinicians to support various initiatives including measurement-based care, clinical pathways, longitudinal engagement, and internal referrals for multi-service engagement.   

• Develop and deliver training sessions to improve employee performance and ensure quality standards are met.  

• Implement tools and strategies to support MBC in collaboration with clinical teams.  

• Provide recommendations based on MBC data to enhance patient satisfaction and clinical efficacy.  

• Assist in the development and optimization of evidence-based clinical pathways for a range of conditions commensurate with the LifeStance Health patient population.  

• Coordinate between departments to ensure patients with complex needs are referred appropriately and receive comprehensive care.  

Quality Tracking & Trend Analysis:  

• Collect, analyze, and report data related to quality trends within the organization to increase the efficiency and effectiveness of organizational processes. 

• Analyze data, identify problem areas, and recommend strategies for improvement.  

• Monitor and identify areas of improvement within clinical pathways, with a focus on enhancing treatment-resistant depression care, generalized anxiety, attention-deficit hyperactivity disorder, trauma, and other commonly occurring diagnoses at LifeStance Health.  

• Analyze patient-reported outcomes and other data to adjust treatment strategies and improve care delivery.  

• Track internal referrals and patient engagement over time to ensure continuity of care and adherence to clinical pathways.  

• Monitor patient retention and compliance with care plans, identifying any drop-offs and recommending adjustments.  

• Create reports on patient outcomes and provide actionable insights to department heads.  

• Ensure quality standards are met through regular audits and inspections.  

• Maintain up-to-date knowledge of industry best practices in quality improvement.  

Clinical Caseload:   

• Carry an 8-patient caseload to be active in the system the QIS is working to change and to experience first-hand the changes implemented for in-vivo feedback.   

SKILLS & EXPERIENCE 

• Master’s degree in psychology. 

• 2+ years of experience in a quality improvement, healthcare, or data analysis role.  

• Experience working with the IHI model for QI change, clinical pathways, and MBC is a plus. Current Professional Coding Certification (CPC or CPC-A) or comparable certification/degree. 

• Mastery of CPT requirements for Evaluation & Management and Psychotherapy codes; proficiency with behavioral health diagnosis coding ICD10 and DSM5. 

• Basic computer skills to include Office 365 (Microsoft Word and Excel). 

• Experience with Electronic Medical Records (AdvancedMD preferred), Phreesia, and HIPAA requirements. 

• Strong analytical skills and ability to interpret data to improve clinical and operational performance.  

• Education design and presentation skills to create trainings, track progress and generate reports, and deploy tactics based on results of self-evaluation.   

• Excellent verbal and written communication skills, with the ability to collaborate across departments.  

• Knowledge of healthcare quality standards and best practices.  

• Strong verbal and written communication skills. 

• Qualified candidates must be legally authorized to be employed in the United States. 

• LifeStance is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. 

• Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture. 

#LI-Remote

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.