Quality Controls Program Director (Commercial / Consumer Lending Industry Experience)

We are a hybrid, remote-office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD,  Scottsdale, AZ,  Troy, MI,  Franklin, TN,  Dallas, TX

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all.  We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well-positioned for success.  We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

About the Role:

Responsible for overseeing and driving the development, implementation, and management of programs within the lending organization.  This role ensures that products, services, and processes meet the highest standards of quality and comply with regulatory requirements and industry best practices.

What You Will Do:

• Review all proposed credit programs and new partner on-boarding plans to ensure the appropriate quality assurance and risk management checks and controls are in place prior to launch.
• Design, implement, and maintain programs to ensure consistent delivery of high-quality products and services.
• Ensure compliance with relevant regulatory requirements, industry standards, and internal policies. Stay updated on changes in regulations and incorporate necessary adjustments into programs.
• Identify areas for process improvement and lead initiatives to enhance efficiency, effectiveness, and quality. Utilize data-driven approaches and methodologies.
• Develop and monitor key performance indicators (KPIs) representing 4 critical dimensions – quality, financial, throughput and risk. Prepare and present reports on quality performance, trends, and issues to management.
• Identify potential risks related to quality and implement strategies to mitigate those risks. Manage quality-related issues and provide resolutions in a timely manner.
• Collaborate with other business units to ensure quality requirements are integrated into all aspects of operations.
• Identify training needs and develop training programs to enhance the quality competencies of employees at all levels.
• Other duties as assigned.

What You Will Need:

• Bachelor's degree or equivalent education and work experience. Master's degree preferred.
• Typically, 8+ years’ experience in a variety of roles in the financial services industry, with emphasis in Lending disciplines
• Strong understanding of industry compliance standards and guidelines
• Proficient communicator with executive and senior level management
• Quality Management
• Strategic Vision
• Analytical and Problem-Solving Abilities
• Regulatory Knowledge and Compliance
• Communication and Collaboration

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $99,501.91 – $183,764.31

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.
This role is also eligible for an annual performance-based incentive opportunity.  Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

#LI-Remote

Don’t have everything listed under qualifications? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single condition. At Pathward, we are dedicated to building a diverse and inclusive culture of belonging, so if you’re excited about this role but your experiences don’t match exactly to everything in the posting we encourage you to apply anyway. You may be just the right candidate for this or other Pathward roles.

Who we are: 

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Please click here to learn more about our benefits and review information about our Privacy Policy, Affirmative Action Plan and other notices. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing – careers@pathward.com

Please click here to view Pathward's Applicant Privacy Notice.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

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