Quality Control Coordinator

Quality Control Coordinator 

Location: Virginia Remote

Ready to make a difference?
To support our growth, ICF is adding staff to its energy efficiency team to support a wide range of energy efficiency programs. Our clients include utilities, recognizable Fortune 500 global corporations, as well as a variety of industries, and Government organizations. We are seeking a Quality Assurance/Quality Control Coordinator to take a significant role in the implementation of programs that will deliver and expand our offerings. You should have the unique combination of interpersonal and analytical skill that will make you a critical member of our team from the day you arrive. We place a premium on creativity, an ability to work independently when necessary but to function as part of a team, a drive to succeed, and a commitment to client satisfaction. 

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Work as part of an energy efficiency team ensuring that the evaluation, implementation, and verification of utility sponsored energy efficiency projects are successfully executed.  
• Review projects for accuracy and ensure program requirements have been met  
• Coach and increase overall quality with a focus on error trends. 
• Work with quality supervisor and senior management to propose and implement quality assurance techniques. 
• Work with invoicing department to ensure the quality of outgoing invoices. 
• If errors are identified with training documents work with the training department to correct them. 

What we need you to have (minimum qualifications): 

• High School Diploma or GED 
• 2+ Years of professional work experience (or applicants can substitute one year of related education for one year of work experience)
• Must be able to pass background check

What we would like you to have:

• Experience with MS Word, Excel and other programs within the MS Office Suite 
• Previous business processing or back-office experience strongly preferred. 
• Ability to accurately process applications within a highly repetitive processing environment. 
• Previous sales or customer service experience preferred. 
• Computer skills to include data entry with a high degree of accuracy and speed, and database navigation preferred.
• Strong communication skills, both written and oral, required. 
• Ability to display high energy level, positive attitude, and enthusiasm for the program while working with team members, customers, and other program participants. 
• Experience working with program participants ranging from homeowners to contractors in order to troubleshoot application requirements. 
• Identifies, defines, and resolves problems in a timely manner, gathers and analyzes information skillfully, and develops alternative solutions. 
• Ability to work independently and with others. 
• Strong organizational and analytical skills 
• Team player with the ability to work in a fast-paced environment. 
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude required. 
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary required. 
• Able to sit for prolonged periods of time. 
• Takes pride in own ability to positively make a difference in the lives of program participants. 
• Desire and ability to quickly learn about the energy business. 

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$33,569.00 - $57,067.00

Maryland Remote Office (MD99) Apply