Quality Assurance Specialist

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org

OVERVIEW

The Quality Assurance Specialist is responsible for providing technical assistance, ensuring quality and continuity of services, utilizing the program’s database to ensure compliance with the Office of Refugee Resettlement (ORR) and USCRI policies and procedures, and ensuring efficiency of record keeping practices. This position reports to the Senior Quality Assurance Manager.  

DUTIES AND RESPONSIBILITIES

• Provide administrative support to the HS/PRS Quality Assurance team, including but not limited to, data entry, reporting, research, and logistical support;
• Conduct quality assurance activities such as client and personnel file reviews;
• Conduct quality assurance phone calls with former/existing clients to ensure quality and continuity of services;
• Responds to routine requests for data, case information, and database support; 
• Monitor data accuracy using client documentation and databases, tracking information relevant to quality assurance and compliance monitoring; 
• Retrieve, assemble, and compile information from electronic files in response to administrative requests or other inquiries;
• Collects, analyzes and tracks data to ensure compliance and implementation of best practices;

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).   

REQUIREMENTS

• Bachelor’s degree in social work or equivalent with 1-2 years’ experience in child welfare is required; 
• Experience in program evaluation and quality assurance highly preferred; 
• Excellent organizational, verbal, written, and interpersonal communication skills; 
• Strict adherence to time frames, policy and procedure; 
• Ability to prioritize duties and multi-task in a fast-paced environment; 
• Excellent organizational, verbal, written, and interpersonal communication skills; 
• Must have a valid state-issued driver's license;
• High proficiency in Microsoft Office, specifically proficiency …