Quality Assurance Specialist

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity:

As we continue to expand and transform the primary care experience, we’re looking for energetic and passionate people to support the people, processes, and technology that make One Medical unique. As a Quality Assurance Specialist reporting to the Quality Assurance Manager, you’ll be responsible for helping us meet our One Medical patient promises of outstanding quality of care, access, and truly patient-centered experiences at an affordable cost by helping to audit and ensure quality interactions with our members. You will use the The One Medical Performance System (TOPS) and CI-CARE framework(a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) to develop feedback that will ensure One Medical is a great experience for both patients and team members. 

You have mastered the art of customer service and focus on quality interactions while being self-aware and a continual learner. You are comfortable providing direct and actionable feedback. You gain the trust of others and follow through on commitments. You operate with integrity and build partnerships to effectively collaborate with others to meet shared objectives. You are currently looking for your next opportunity that has an emphasis on all things quality management at an organization that is transforming healthcare. If this sounds like you, we would love to connect. 

What You'll Likely Work On:

• Evaluate, document and analyze patient calls and interactions for operational compliance 
• Score, audit …