Quality Assurance Specialist - Collections (Remote)

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $45,000.00 and $63,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

SUMMARY:

Reporting to an Operations functional leader, this position will support the Quality Assurance needs of the Banks Operations functions. Currently supporting a new and rapidly growing portfolio of unsecured personal loans and deposits and growing into other lending products, the QA Specialist will help to expand our quality sampling controls through various methods such as Call Monitoring, Document reviews, and Procedure Adherence.

PRINCIPAL DUTIES AND RESPONSIBILTIES:

• Interpret, build upon, and comply with company quality assurance standards
• Maintain complaint and non-conformance processing through records and tracking systems, including root-cause analysis and corrective actions
• Document quality assurance activities with internal reporting and audits
• Develop improved standards for production and design.
• Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables
• Assist operations by tracking, documenting, and reporting quality levels as well as KPIs
• Investigate reports of quality issues and ensure resolution in accordance with company guidelines and regulatory requirements
• Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers

POSITION SPECIFICATIONS:

• College Degree or experience in lieu of.
• 2 years of experience in quality assurance terminology, methods, and tools.
• Working knowledge of banking documentation, bank core systems, collections core systems, operations, and accounting.
• Previous experience building a high performing bank operations function desired.
• Excellent analytical skills. Ability to see the issue before it is an issue.
• Highly proficient PC skills including MS Excel and Word
• Must be able to plan and monitor activities according to priorities and multi-task.
• Ability to work independently within the scope of responsibilities for the position and complete assignments in a timely manner.
• Familiarity with FIS core banking helpful.

EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.smbcmanubank.com/privacy/ccpa-disclosure. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.