QA Tester Business Analyst (Remote)

*We are open to supporting 100% remote work anywhere within the Maryland and Virginia area.*

ICF’s Data Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a ServiceNow QA Test and Business Analyst for our DoD federal customer.

Our Data Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business.

Based on your experiences and interests, we may ask you as a technology professional to support growth-related activities, including (but not limited to) RFI, RFP, prototypes, and oral presentations. Team members are also expected to uphold and maintain appropriate certifications necessary for their practice expertise.

The ideal candidate will be a self-starter with experience in creating and executing tests for applications, executing the AGILE method, and can provide excellent results with minimal supervision. They will demonstrate excellent interpersonal and communication skills, possess a strong understanding of detail, and possess superior maturity, professionalism, and judgment.

Position Description

As an Associate ServiceNow QA Test Analyst, you play a pivotal role in successfully deploying ServiceNow solutions for our clients. In this role, you will ensure the quality and reliability of our software solutions in ServiceNow. You will be embedded within an agile team supporting a DoD client who is implementing ServiceNow. Your technical expertise, attention to detail, and commitment to excellence will contribute significantly to the success of our projects and the satisfaction of our clients.

Your responsibilities include:

• Collaborate with cross-functional teams to understand requirements and develop comprehensive test plans for ServiceNow implementations and enhancements.

• Execute test cases, scripts, and procedures to ensure the quality and integrity of ServiceNow applications.

• Conduct functional, regression, integration, and performance testing to identify and address software defects and performance bottlenecks.

• Work closely with developers and product owners to troubleshoot issues, reproduce defects, and ensure timely resolution.

• Utilize industry-standard QA tools and methodologies to streamline testing processes and enhance overall product quality.

• Provide regular status updates, reports, and metrics on testing progress and product quality to stakeholders.

• Coordinate and conduct AGILE development process meetings: SCRUM ceremonies, driving and gathering requirements, sprint planning and reviews, and retro activities.

• Develop and refine stories, and create epics and themes.

• Perform ServiceNow System administration duties.

** While this is a remote role, meetings onsite may require your presence, no more than 10% of your time. **

Requirements:

• US Citizenship is required (required by the federal government for this position).

• Must have a current or be able to obtain a DoD Secret clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.)

Required Experiences and Certifications:

• CompTIA Security +

• SCRUM Master

• ServiceNow Automated Test Framework

• 3+ years of QA Testing

Valuable Skills for this role:

• Skilled at analyzing system documentation to summarize system functionality as it relates to the project at hand.

• Good understanding of basic system technologies as they relate to the project deliverables.

• Ability to provide technical assistance and troubleshooting by effectively responding to inquiries.

• Analyzing and interpreting customer requirements

• Building and executing test plans

• Training test team members

• Leading AGILE/SCRUM teams

• 4-year degree in Business Administration

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$54,063.00 - $111,207.00

Maryland Remote Office (MD99) Apply