PS Customer Service Representative (Spanish Bilingual Preferred) - Remote
United States
JOB SUMMARY
The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Others may be assigned.
- Handle a large call volume while ensuring quality customer service and patient satisfaction
- Follow-up on all issues not resolved during conversation with patient/guarantor
- Ability to complete other related customer service duties as assigned
KNOWLEDGE, SKILLS, ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position serves as the primary source of communication for patients’ billing inquiries. This person must possess the skill to effectively assist patients with sensitive and confidential issues, while understanding our obligation to our clients to collect outstanding patient balances. They should be able to handle multiple tasks along with setting appropriate priorities with client information.
- Answer patient calls within the guidelines of call center metric objectives
- Ensure appropriate HIPAA compliance guidelines
- Adhere to work schedule and follow call center phone procedures
- Maintain professionalism and confidentiality
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
EDUCATION / EXPERIENCE
Include minimum education, technical training, and/or experience preferred to perform the job.
- High School degree or equivalent required
- At least 1 year experience in a medical customer service role preferred
- Previous experience in a call center environment preferred
- Proficiency in Microsoft Outlook, Excel and Word required
- Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to work in sitting position, use computer and answer …
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Position may be eligible for a signing bonus for qualified new hires Travel required
Benefits/Perks401k with up to 6% employer match Competitive benefits package Dental Disability Employee assistance Employee Assistance Program Employee Discount Program Flexible Spending Accounts Health Savings Accounts Life Insurance Medical Paid holidays Paid leave in accordance with Colorado’s Healthy Families and Workplaces Act Paid Time Off Signing bonus Vision Voluntary benefits
Tasks- Answer patient calls
- Customer Service
- Leadership
- Maintain professionalism
- Maintain professionalism and confidentiality
Call Center Environment Communication Compliance Computer Customer service EPIC Excel GE Centricity Healthcare industry expertise HIPAA Leadership Medical Billing Medical billing systems Microsoft Excel Microsoft Outlook Microsoft Word Outlook Spanish Bilingual Technical Training Word
Experience1 year
Education Certifications TimezonesAmerica/Anchorage America/Chicago America/Denver America/Los_Angeles America/New_York Pacific/Honolulu UTC-10 UTC-5 UTC-6 UTC-7 UTC-8 UTC-9