Provider Relations Representative (CT) - Remote

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. 

Summary

This position requires a comprehensive knowledge of the CT Medical Assistance Program as well as in-depth mastery of the related online screens and windows required for provider research.  This position requires excellent written and verbal communication skills in order to respond to inquiries from the provider community regarding all aspects of the Connecticut Medical Assistance Program, including policy and billing procedures.  Responsible to conduct research on claims status, billing procedures, and answer provider inquiries.  This person will conduct provider training via onsite visits and provider workshops as well as internal training to provider assistance center analysts. Additional responsibilities will include writing bulletins, provider billing instructions, contributing to the development of definition documents related to program changes to their assigned provider groups.  Ideal candidate will have strong experience in MS Office Suite as well as SharePoint Designer and familiar with formatting HTML code.

Your role in our mission

• Claim research on escalated issues, to include providing second level support to the Provider Assistance Call Center
• Conducting training, workshops, and provider outreach
• Composing training, workshop, bulletins, newsletters, and other written communications to the provider community
•  Attending professional association meetings and conferences
• Travel to provider sites Reviewing and validating test output for system enhancements

What we're looking for

• Customer service experience 
• Ability to perform extensive research independently 
• Ability to follow written policies, procedures and guidelines, and give feedback to leadership. 
• Self-motivated with good time management and organizational skills. 
• Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines. 

What you should expect in this role

• Primarily work from home, must be located in CT
• May require work from the East Hartford office periodically, or full time, in the future

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The pay range for this position is $56,300.00 - $80,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.