Property Claims Supplier Auditor

Property Claims Supplier Auditor – Salary circa £40,000

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Do you also have great communication, diplomacy and motivational skills? Are you open minded, balanced and objective? Do you put individuals’ development and business progress at the forefront of all interactions? If so, apply today!

This is a great job for someone with expert insurance claims property repair knowledge, who is passionate about coaching and supporting others to continually improve performance for our customers.

A bit about the job:

The key purpose of this role is to motivate appropriate external supplier and Aviva employees to make sustainable improvements in property repair claims performance where suppliers are involved. This will include using expertise to review performance and oversee actions that will improve service, accurate costing, safety and quality on all types of property claims (i.e. buildings & Contents suppliers). To do this, the role holder will use their technical knowledge and relationship management skills to identify opportunities and motivate others to change.

As part of our UKGI Claims Supply Chain Team, the successful candidate will be required to identify systemic issues as well as the development needs of individuals (often experts in their own right) and apply the appropriate coaching, training, best practice sharing and action planning to motivate them to embed sustainable improvements on all future claims that they manage.

In turn, this will ensure ever improving alignment of performance to Aviva standards and requirements. The role will also provide assurance and context to senior management, to enable more holistic change to be made.

Skills and experience we’re looking for:

• Technical property/buildings knowledge is essential, with a solid understanding of property claims.
• A people person mentality with excellent interpersonal and influencing skills.
• Strong verbal & written communication and stakeholder management skills.
• Real desire to make a difference for customers, with the ability to identify problems and drive change to improve customer experience.
• Cert CII /Dip CII, BDMA, HND/HNC Building studies, or Accreditation to CII, RICS, CIOB, CILA desirable.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too.  And one of the ways we live up to that promise is by investing in you.  We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £40,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 8% of annual salary; Actual amount depends on your performance and Aviva’s
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more.  Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way.  So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alannah Burgess a call on 07391381173 or send an email to alannah.burgess1@aviva.com.