Project Manager

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

As a Project Manager, you will be the key liaison between our clients and our Creative/Production team. You will be expected to manage projects including scheduling, estimating, obtaining job detail information, job tracking and invoicing. He/she must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. The Project Manager will project manage the day-to-day execution and optimization of Creative Services projects - assessing marketing needs, determining goals and coordinating projects. This includes resolving and escalating issues and barriers.

• Act as primary liaison between clients and production teams.

• Apply a broad knowledge of catalog/retail, in-store signage, and print production workflows.

• Establish and promote excellent customer relations through effective and proactive communications to update clients and other stakeholders on project status.

• Lead day-to-day management and optimization of projects, entering specifications using job management software, and ensuring proper priority is given to each job to meet client expectations.

• Demonstrate understanding in each area of Creative Services including: project management, design, print production and prepress.

• Attend and set relevant client meetings, production and project management status calls bringing in appropriate resources from Creative Services as needed.

• Maintain contact with clients and production to set project milestones, create project estimates, tracks schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required.

• Perform invoicing, forecasting on a pre-set deadline and monitor client’s budgets for accuracy and timeliness.

• Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule. Make changes to plans when requirements change/shift.

• Track and report on quality metrics, strategize with the client and deliver services, which will attract and retain customer loyalty.

• Trains other employees as needed.

• Perform other related duties and participate in special projects as assigned.

Qualifications

• Bachelor’s degree in a related field or equivalent working experience. 

• 5 to 7 years of experience in project management or comparable experience …