Project Manager, Client Services

Job ID: 264837
Location Name: FSC REMOTE SF/NY/DC -173(USA_0173)
Address: FSC, Remote, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Digital/E-Commerce
Remote Eligible: Yes

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

The Opportunity:

As a Project Manager, you will lead highly visible projects within Client Services to drive operational efficiency and elevate the omni-channel client experience. You will collaborate with Senior Leadership and other team members to ensure project timelines and strategies are aligned with initiatives, policies, and processes. You will manage and track the planning, implementation, and results of projects including pilot programs, promotions, software launches, operational improvements, new policies, on-the-fly solutions to client-impacting issues, and more. You will take ownership, obtain resources, define requirements, scope, and objectives for both short-term and long-term projects. You will be responsible for streamlining and documenting the progress of Client Services projects to ensure clear ownership, timelines, and expectations, holding partners accountable for deliverables. As business needs evolve, you may take on ad-hoc projects as assigned to optimize initiatives that impact Client Services. This role is key in driving operational success and is expected to be close to the business, understanding day-to-day operations and able to speak and present on projects to Senior Leaders.

Duties and Responsibilities:

• Track and plan timelines, requirements, owners, and status of current and upcoming projects
• Facilitate coordination of projects including meeting planning / ownership and follow-up on deliverables
• Create documentation and communications as they relate to ongoing projects and initiatives to facilitate change management
• Collaborate with leadership and internal / external partners to drive strategic business projects

Working Conditions

• Ability to communicate information and ideas so others will understand
• Ability to work remotely in a quiet, uninterrupted, dedicated space
• Ability to occasionally work flexible hours as needed in a contact center environment, including early mornings, nights, weekends, or holidays as business needs dictate

Qualifications Required:

• 4+ years of experience working on projects and processes with a focus on getting things done, organizing people / tasks, and identifying opportunities for synergy and integration 
• 3+ years of experience in Client Services, Retail, and / or Ecommerce 

The annual base salary range for this position is $83,810.00 - $111,530.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora, you’ll enjoy… 

• The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.  
• The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.