Project Manager, Business Transformation (Remote)

Rich’s, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4 billion, Rich’s is a global leader with a focus on everything that family makes possible. Rich’s®—Infinite Possibilities. One Family.

Purpose Statement

Responsible for all aspects of the development and implementation of multiple medium or large/complex projects.  Provides a single point of contact for those projects.  Takes project from initial start-up through closedown.  Ensures assigned projects are completed in accordance with established timelines, budgets and quality expectations.  Responsible for the establishment of policy, processes, tools and techniques used by IS Associates for executing projects.  Provides project management training, coaching, consulting and mentoring to IS Associates.

Responsible for moderate to complex analytical, technical and administrative work in the planning, design and delivery of new and existing personal computing and productivity systems/tools. Ensures capabilities of our computing environment to support the deployment of business applications.   Delivers services and operational support around these systems.

Key Accountabilities and Outcomes

Project Management (50%)

• Plans, develops, implements and coordinates Infrastructure projects/programs, typically business critical and large in scope.
• Monitors and directs or performs day-to-day operations of the assigned program to ensure that policies and procedures are being followed, that goals and objectives are met, and that services and projects are being accomplished efficiently and effectively;  takes corrective action as necessary.
• Oversee IS projects/programs, provide guidance to project managers, assist in building project teams, and managing/coordinating projects.
• Promote horizontal and vertical communications between project teams and the rest of the organization;  Assist with team and organization interfaces.
• Establishes and implements short and long-term goals, objectives, policies, and operating procedures;  monitors and evaluates program/project effectiveness; effects changes required for improvement.
• Develop and/or facilitate the definition of a business case for project initiatives and enhancements.
• Help to ensure that the project/program/enhancement delivers the anticipated benefits.
• Monitors and stays abreast of technical and operational changes that affect the activities and work processes of the program.  Leverage current technology
• Insures process and methodologies are adhered to. This includes System Life Cycle, Project Management, Pipeline, resource planning.

Architecture & Design (25%)

• Ensures technical design complies with standards developed and technology is leveraged across the enterprise
• Adherence to and communication of the companies Infrastructure architecture
• Provides integrated infrastructure planning and consultation to the business and infrastructure units to ensure efficient development of technical solutions
• Stay current on current and emerging technologies to lead the corporation in the latest thinking in technology
• Under general supervision; Performs detailed analysis, design and implementation methods for the delivery of new and existing personal computing and office productivity systems/tools. 

Relationship Management (15%)

• Foster strong customer relations within areas of responsibility and ensure alignment with infrastructure leaders for the relevant infrastructure area(s).
• Participate on infrastructure unit steering team and other activities
• Meet regularly with customers to solicit feedback on customer needs and on the effectiveness of the projects/programs
• Ensures Infrastructure initiatives are in alignment with business, application and BPS activities
• Assist business unit & infrastructure units in setting priorities on projects and enhancements
• Participates in the development and maintenance of a 1- 3 year infrastructure technical and financial plan that provides a clear line of sight to business and IT short and long-term strategies.  
• Facilitate the escalation and resolution of critical system issues
• Review performance metrics and plans for improvements
• Manages IS charge backs
• Works closely with Technology Service providers, establishing quality of service levels, coordinating and supervising technician’s activities, and continually evaluating performance and relationship with each provider

Problem Management (10%)

• Conducts problem management, providing second level support.  Leads cross-functional teams to resolve complex problems, performs root cause analysis and situational analysis.
• Creates recommendations on standards, maintains key lifecycle documentation.

Develops and writes processes around the implementation, support and maintenance of the environment.

Knowledge, Skills, and Experience

Bachelors Degree preferably in Business, MIS or related field, Masters degree preferred.

Minimum seven years experience in various infrastructure domains (e.g. PCs, Servers, telecomm, storage, etc.) or comparable experience implementing and supporting information systems for the relevant business area

Knowledge of Enterprise architecture

PMP or comparable certification preferred

Skill in organizing resources and establishing priorities

Strong interpersonal and communication skills and the ability to work effectively with a wide range of associates across multiple divisions at different organizational levels

Experience with Infrastructure design and implementation

Experience in project management including the definition of project plans and the supervision of project associates for one or more projects

ITIL or comparable certification preferred

Strong written and verbal communication skills

Travel up to 10% of time to support project, relationship management and architecture requirements

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.

Annual Range/Hourly Rate

$87,056.06 - $130,584.10

Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Human Resources department at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.