Project Coordinator, Field Installation (Temporary, 3-6 months)

Hi there! Have you noticed that the restaurant industry is changing?

We are PAR and our purpose is:

To deliver solutions that connect people to the restaurants, meals, and moments they love.

At PAR Technology, our relentless drive for innovation and unwavering commitment to customer success are at the heart of everything we do. We lead the restaurant and retail industries by ensuring that our products—from point of sale systems to loyalty programs, digital ordering, restaurant operations solutions, payment services, and hardware—work "better together." This unified approach, fueled by over 40 years of experience, amplifies our ambition to not just meet but exceed the evolving needs of our global clientele. By optimizing integrations into all leading restaurant solutions, we're not just creating technology; we're crafting a future where operations are streamlined, experiences are enhanced, and every interaction is an opportunity for growth.

Position Location: US, Remote

Position Type: Temporary (3-6 months, potential to be extended based on business need)

Reports To:  Installations Admin Manager

Schedule: This position is an office role with core office hours of 8:00am – 5:00pm EST with one hour of flexibility on either the front end of back end these core hours to meet the minimum requirement of an 8-hour workday.

Position Description: 

The Project Coordinator oversees the implementation of Point-of-Sale (POS) hardware and software for Quick Serve and Fast Casual Restaurants. This includes coordinating customized configurations, engaging with internal teams and external stakeholders, and ensuring project success within defined scopes of work. You will act as the primary contact for clients during the Deployment phase, driving the implementation process from initiation to completion.

Your responsibilities will include managing work orders, validating configurations, scheduling installations, and ensuring timely delivery of equipment. Utilizing PAR’s CRM system, you’ll monitor shipments, manage workflows, and collaborate with subcontractors and vendors to meet deadlines and customer expectations.

This role offers an exciting opportunity to work directly with clients and cross-functional teams, making a meaningful impact on customer satisfaction and company success. You’ll have the chance to build relationships, drive projects to completion, and grow your career in a supportive and collaborative environment.

What We’re Looking For:

Skills and Experience:

• Experience coordinating complex hardware implementations and field support, including scheduling and dispatching installers and ensuring hardware shipping and timely delivery
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Excellent client-facing and internal communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, SharePoint).
• Proven ability to manage timelines and details for multiple projects simultaneously.
• Analytical problem-solving skills and attention to detail.
• Adaptable to shifting priorities.
• Comfortable working independently and in team settings.
• Thrives under firm deadlines in dynamic environments.

What You'll Be Doing and Owning:

• Serve as the primary contact for clients during deployment, providing regular updates on implementation progress.
• Coordinate implementation schedules, ensuring consensus with clients and dispatching qualified installers.
• Oversee shipments of hardware to ensure timely delivery for scheduled installations.
• Develop and distribute implementation status reports to internal teams and clients.
• Maintain strong communication with internal departments, customers, and third-party vendors to resolve concerns efficiently.
• Act as a liaison between customers and PAR management, addressing issues and reporting progress to stakeholders.
• Collaborate in a matrixed team environment under the guidance of the Manager of Installation Services.
• Represent PAR in customer-facing meetings to ensure satisfaction and alignment with expectations.

Interview Process:

• Interview #1: Phone Screen with Talent Acquisition Team
• Interview #2: Panel interview with the Hiring Team (Via MS Teams Video)

Compensation:

The hourly rate for this position is $24/hr USD commensurate with work location, experience, skills, certifications, education, and prior accomplishments.

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.