Program Supervisor

DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

PROGRAM SUPERVISOR

Job Location:

Division of Employment and Rehabilitation Services (DERS)
Rehabilitation Services Administration (RSA)
11420 North 19th Avenue, Phoenix, Arizona 85029
www.azdes.gov 

Posting Details:

Salary: $28.0288/ hourly ($58,299.90 annually) 

Grade: 22

Closing Date: Open until sufficient resume are received

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Program Supervisor with the Rehabilitation Services Administration (RSA). This position is responsible for direct supervision to Vocational Rehabilitation staff including hiring, training, coaching, evaluating, and performing disciplinary action when necessary. The position is responsible for monitoring case management practices to ensure compliance with RSA policy and procedure; reviewing and approving Vocational Rehabilitation client cases and conducting quality assurance reviews; representing Rehabilitation Services Administration (RSA) in the community and on boards, committees, and work
groups; facilitating unit team meetings and case staffings and assigning workloads.

Travel will be required for client meetings, outreach/events and office coverage.

Travel will be required for State business. If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on State business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on State business shall maintain the statutorily required liability insurance (see Arizona Administrative Code [A.A.C.] R2-10-207.11).

This position may be available for remote work within Arizona (minimum of 2 days per week in the office/hoteling).

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona, unless an exception is properly authorized in advance.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Responsible for personnel functions including hiring, staffing, coaching, mentoring, evaluating, and training.
• Monitor case management practices to ensure compliance with RSA policy and procedure; review and approve client cases.
• Facilitate regular team meetings, discussions, and case staffing; responsible for assigning workloads and duties.
• Complete unit reports; Analyze and interpret case management and performance reports and determine course of action.
• Represent RSA in community partnership/stakeholder meetings, forums, boards, committees, and workgroups.
• Participate in public relations, community outreach, and respond to public and program inquiries.
• Respond to and research client inquiries and appeals.
• Review cases for quality assurance through formal and informal case reviews.

Knowledge, Skills & Abilities (KSAs):

• Knowledge of Federal and State laws, and regulations, for Vocational Rehabilitation, rehabilitation principles and practices, and reporting requirements.
• Knowledge of various disabilities and effective case management techniques.
• Knowledge of counseling, effective management, and supervisory techniques.
• Skills in leadership, problem-solving, decision-making, and negotiating.
• Skills in analyzing, evaluating, and interpreting data to implement solutions.
• Skills in oral and written communication.
• Ability to work with a diverse group of stakeholders, ability to prioritize tasks, ability to provide leadership and teambuilding.
• Ability to establish and maintain effective working relationships.

Selective Preference(s):

The ideal candidate for this position will have:

• Commission on Rehabilitation Counselor Certification (CRCC) preferred.

Pre-Employment Requirements:

• Master’s degree in Rehabilitation Counseling; plus one year experience, paid or unpaid, working with individuals with disabilities or Master’s degree in a related field; plus one year experience, paid or unpaid, working with individuals with disabilities.
• One year of supervisory or management experience.
• Candidates for this position shall be subject to a search of both the Child Protective Services Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Candidate shall have or meet the requirements to obtain prior to their first day of employment, a valid Level One Arizona fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1758.07 in order to work with children and vulnerable adults.
• Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.

On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

Contact Us:

For questions about this career opportunity, please contact Liz Alarcon at (480) 521-0391 or email LizbethAlarcon@azdes.gov.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (480) 521-0391 or emailing LizbethAlarcon@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.

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