Program Manager – Service Partner Management

Responsible for all Program Management activities for assigned accounts, including delivery of services within contractual scope and in accordance with business and program performance requirements. The role will own the relationship with each Service Partner and will serve as the primary communication interface for all Service-related matters.. Service Partner, in the context of this role, includes CDRs who perform service and rely on Leidos for parts only and subcontractors who perform service on Leidos’s behalf.

Effectively manages and negotiates of all Service Partner Agreements.

• Participates and supports assessments and strategic improvement initiatives of each Service Partner and/or CDR.

• Provides regular feedback to Business Development lead on CDR Service performance, including opportunities to tune the CDR agreement as appropriate.

• Maintains close partnership and communication with the Business Development owner of CDR management, ensuring strategic priorities, current equipment performance and future opportunities are well known and managed. • Conducts regular audits to ensure preventive and corrective maintenance activities are done according to current standards.

• Reviews parts usage, investigates and mitigates usage outside the expected norms and ensure efficient and effective defective parts return routines.

• Plans, organizes and integrates company resources, required to successfully manage assigned accounts, to meet contractual obligations, including and up to final payment.

• Develops strong partnerships across the Division and functional teams (e.g. Business Development, Finance, Engineering, Products, Manufacturing, Supply Chain, Legal, and Quality)

• Ensures Service Partners meet all requirements outlined in the Service Partner and CDR agreements.

Coordinates technical and operational assessments or each Service Partner, ensuring partner meets the necessary training certification standards and has adequate tools and staffing to meet contractual obligations.

• Prepares and reports program status to all stakeholders, including status reports and periodic Program Management Reviews with the Executive Leadership Team.

• Monitors program readiness for achieving deliverables, and makes necessary adjustments to ensure deliverables meet customer expectations, are compliant, on time and within budget.

• Effectively leads program support personnel, as needed, to achieve programmatic and organization goals.

• Conducts periodic end user surveys to measure satisfaction of Service Partner performance and identify and action improvement opportunities

Partners with the Technical and Product Support teams to ensure the implemented technical solution is compliant with contractual requirements and meets the user needs.

• Ensures technical bulletins are communicated to Service Partners and are implemented in a timely manner.

• Oversees the risk management process.

• Participates …