Program Manager, Rewards & Incentives

BCLC exists to generate win-wins for the greater good.
 

For our people, our players, our communities, our industry, and our planet.
 

Lottery | Casino | Sports
 

Being a social purpose company, we are not only able to better align our business decisions with our purpose, but more importantly, we are committing to doing our part in creating a better world.

We bring our purpose to life by ensuring all our actions, behaviours and decisions create benefits for communities and the planet.

Motivated and guided by our social purpose, everything we do must benefit the greater good. And we encourage our employees, partners, players, industry and communities to engage with us on this ambition.

  We want you to be where you feel you can do your best work. Most of our jobs can be done remotely providing you reside in BC.
 

  For those who prefer working in a community with others, we have two beautiful offices in convenient locations: 
 

                2940 Virtual Way, Vancouver | 74 Seymour Street W, Kamloops
 

  This is a Permanent, Full Time opportunity

  Expected Salary Range: $104,662.00 - $130,827.00 - $163,533.00 
 

                Our typical hiring range will be +/- 5% of the midpoint shown above
 

                 Factors influencing this decision include qualifications and market conditions for the role

The Company
For nearly four decades, BCLC has delivered exceptional gambling entertainment for British Columbians. To fulfill our social purpose we have a vision to revolutionize gambling entertainment through engaging experiences that build and benefit communities. We operate national and provincial lotteries in partnership with 3500 retail partners, provide the games, technology & oversight to 37 brick & mortar casinos, and operate a safe secure and 100% legal online gambling presence PlayNow.com. In our recently completed fiscal year, BCLC generated a record $1.5 billion in net income to the Province of B.C. to support First Nations, host local governments, health care, education and community programs across the province.

JOB SUMMARY
The Program Manager, Rewards & Incentives will be responsible for understanding our customers’ experience, BCLC’s business readiness and technology needs to deliver and grow our Rewards & Incentives (R&I) program. This role ensures the R&I program is aligned with BCLC’s strategic plans and will contribute directly to customer engagement.

The Program Manager, Rewards & Incentives role will act as a liaison between the business stakeholders and the technology requirements of the program by managing strategic relationships cross-functionally and across the enterprise. They are responsible for delivering on our strategic roadmap, ensuring our R&I program is delivered in the most efficient and fiscally responsible way.

KEY ACCOUNTABILITIES

• Operates with a strategic and enterprise mindset, leading Rewards & Incentives (R&I) initiatives that form the R&I program.
• Supports and understands other business units’ roadmaps and strategies to ensure adequate resources are in place to support the priorities of the R&I program enabling new program design and development of a strategic long-term enterprise loyalty roadmap.
• Oversees the daily governance of the R&I program, ensuring tasks are kept on schedule and maintaining communications with all key stakeholders. Tracks the progress of the R&I program against project milestones and holds others accountable for assigned tasks.
• Ensures technology alignment by collaborating with subject matter experts, Product Owners, Enterprise Architects, and various Managers on priorities, scope, issues, and decisions to deliver business priorities and value, ensuring the program’s technical requirements are reflected into team backlogs. Assists Product Owners with prioritization and delivery to launch and grow the R&I program.
• Works closely with key business stakeholders to understand the business’ readiness for program delivery. 
• Manages any risks and issues that arise throughout the R&I program life cycle and takes measures to resolve them.
• Maintains up-to-date technical knowledge in Rewards & Incentives field, including awareness and knowledge of new technology, trends, vulnerabilities, exploits and risks to assets.
• Maintains a strong understanding of BCLC’s key business services and processes to support accountabilities listed above, and for consideration and input into Rewards & Incentives program.
• Fosters strong, collaborative relationships within all areas of BCLC and works cross functionally to achieve objectives with the leadership team. Manages stakeholders who are involved in the R&I program.
• Acts as delegate for their leader as required.

QUALIFICATIONS
A combination of education, experience, and demonstrated skills may be considered.

EDUCATION & EXPERIENCE

• A bachelor’s degree in Business Administration or a related field;
• 5 to 7 years experience.
   

KNOWLEDGE & TECHNICAL SKILLS

• Deep understanding of business strategy and strategic goals;
• Demonstrated experience in program management;
• Broad knowledge of enterprise systems and platforms, modern technology, applications, frameworks, and toolsets; ability to stay up to date on current and future technologies, trends, and methodologies;
• Demonstrated ability to coordinate activities between multiple projects within the organization to ensure they benefit one another and meet business goals; 
• Strong awareness of the latest technology for an effective Loyalty program; 
• Strong analytical and research skills; ability to quickly and accurately find, absorb, and analyze information and recognize key patterns and trends; 
• Experienced with Microsoft Office Suite: Word, Excel, Outlook, etc.

COMPETENCIES

• Strong business acumen with a results-oriented focus;
• Ability to work across multi-functional teams to influence internal and external team members and nurture and contribute to creative solutions; 
• Forward thinking with a passion for creativity and innovation; 
• Highly self-motivated. Assumes personal ownership and accountability;
• Demonstrated ability to work effectively in ambiguous situations and be task focused; 
• Strong communication skills, ability to articulate clearly both with the written and verbal communication;
• Strong influencing, capacity building and change management experience; knowledge of how to affect large scale change in organizations;
• Demonstrated ability to build trusting relationships leading and coordinating multi-party, stakeholder and industry collaborations.

BCLC has organizational Values that reflect the culture we strive to maintain. All employees are expected to ensure their actions, decisions, and interactions consistently align with BCLC’s Values, Respect, Integrity, and Community.

Preferred qualifications may include:

• Understanding of Agile methodology or experience working with a cross-functional team environment would be an asset;
• Understanding of B.C. gaming industry would be an asset.

What’s in it for you

• Defined benefit pension plan which provides a recurring income you can depend on for life throughout retirement
• We pride ourselves on our flexible working model which supports work-life integration and our 37.5 hour work week
• Professional development including education/certification sponsorship, in house leadership cohorts, LinkedIn Learning
• See all our rewards here
   

However you identify, or whatever your path in life, if you see something here that makes you excited to get to work every day, please apply. We hire people for skills, capabilities and potential, not just education and experience.

We value Respect, Integrity and Community, and we provide an inclusive environment where everyone can feel like they belong.

Our social purpose is much more than returning 100% of net income to the province in the form of healthcare & education programs, and community gaming grants. Check it out!

Did you know BCLC is an industry leader in player health and safe & responsible gambling? Find out more!

If you require accommodation so you can be at your best in the interview, please let us know: recruitment@bclc.com.

All candidates must be at least 19 years of age and legally eligible to work in Canada