Program Manager, Quality Assurance

Hi, we're Oscar. We're hiring a Program Manager, Quality Assurance to join our Center of Excellence team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

As the Program Manager, you will be an individual contributor responsible for leading the development and maintenance of our defect-driven operational quality assurance programs. This role consists of designing, implementing and maintaining programs that ensure the highest quality standards across the operation. You will also be the driving force behind our continuous quality improvement insights, working closely with operational partners and data to derive insights that identify and aid in the long-term prevention of defects.

You will report to the Operations Manager, Total Quality Management.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $93,600 - $105,300 per year. The base pay for this role in all other locations is: $84,240 - $94,770 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Lead the development of new quality programs through all phases (define to control) including  project plan development, stakeholder communications and change management
• Proactively flag, manage escalations, track and resolve program risks and milestones
• Support program retros to assess strengths and opportunities
• Organize and support daily activities that align to total quality outcomes
• Be a trusted business partner/quality SME 

• Identify, prioritize and work with our partners to provide data driven optimization opportunities that support program objectives
• Support the tracking and monitoring of controls
• Partner with other departments and various stakeholders to ensure operational excellence 
• Develop tools and standards to support team programs year over year based on program retros
• Develop meeting materials, track and follow-up on action items, help manage all project plans
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• Lean / Six Sigma Green Belt
• 3+ years of strong project management or operational experience in the health insurance space. 
• 3+ years experience in change management and process improvement
• 3+ years stakeholder management experience

Bonus Points

• PMP and/or Six Sigma Black Belt
• TQMS or other Quality certifications

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here. 

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency:  Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.