Program Manager/ Marketing Program Manager

***********OPEN TO US CANDIDATES ONLY*************

Fully Remote

Pay Range - 20 -31/hr  

JOB ID: 73510

Request Title:  Program Manager/Marketing Analyst/Manager T2 (USA), New York

Our client is looking for operationally driven Program Specialist to be a part of defining the future of marketing.

JOB DUTIES:

The Program Specialist is responsible for leading the implementation and management of Opal, our corporate planning and collaboration tool. Success in this role involves ensuring seamless adoption, providing robust support, and establishing governance best practices for Opal across the organization. This contractor position requires 40 hours per week.

Key Responsibilities:

Day-to-Day Operations

• Primary Support Contact: Serve as the go-to for all Opal-related inquiries and support
• User Engagement: Conduct discovery calls with prospective users to assess needs and align on objectives, and build demo boards to showcase Opal's capabilities prior to onboarding.
• Resource Maintenance: Manage and update the Opal SharePoint site, and create new resources to enhance user experience.
• Community Building: Host weekly office hours to provide ongoing support and facilitate knowledge sharing among users.
• Team Collaboration: Offer specialized support for major initiatives, assistance for key teams, and organize monthly Team Captain meetings to foster collaboration and share best practices.

Governance and Best Practices

• Request Management: Oversee the intake and processing of Opal-related requests, including managing the Opal Team Captain Board to prioritize and track initiatives.
• Tool Configuration: Implement and adjust platform configuration requests to align with governance standards and meet user needs.
• Policy Development: Establish and document governance best practices, maintaining an up-to-date Opal playbook to guide users and ensure consistency.

Opal Administration

• Training and Resource Development: Maintain and update Opal University, our training hub, and develop learning materials to facilitate user onboarding and continuous education.
• License and User Management: Oversee license allocations, facilitate the onboarding process, and manage user access to ensure compliance and optimal utilization.

Who You Are

• Professional Experience: Demonstrated experience in program management, tool implementation, or operations within a corporate environment.
• Project Management Skills: Exceptional ability to manage multiple priorities with attention to detail and strong organizational skills.
• Communication and Collaboration: Excellent communicator with a talent for cross-functional collaboration and stakeholder engagement.
• Problem-Solving Aptitude: Proactive problem solver with a knack for troubleshooting and process improvement.
• Technical Proficiency: Familiarity with Opal or similar workflow and collaboration tools is preferred.

EDUCATION AND EXPERIENCE:

Minimum qualifications:

• 2-5 years of program management experience, specializing in tool implementation and change management
• Degree in business, marketing, …