Program Manager (LCSW, RN or Psychologist) Remote within the State of WA or NY

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Job Summary

As the Program Manager, you will be instrumental in ensuring the highest standards of efficiency and deliverables while executing assigned contract functions. Your role will be pivotal in strengthening customer relationships and consistently meeting contract requirements.

Job Responsibilities:

• Effectively direct the program to achieve assigned objectives and ensure full contract compliance. Monitor metrics and daily operations to ensure success.

• Collaborate with program leaders, including the medical director, management teams, and corporate support teams, to improve processes, identify training needs, and pinpoint improvement opportunities. Assist in budget review and management.
• Works with management and corporate team for the enhancement of the RFP, new RFP cycles and related new business initiatives.
• Continually assess all systems, including contracts, policies and procedures, and workflows, to ensure a high level of customer satisfaction for all stakeholders.
• Supports system workflows, recommends efficiencies, and participates in User Acceptance Testing (UAT) activities for system upgrades and enhancements.
• Work with the management team to create an organizational structure that ensures effective processes and work designs.
• Support budget review and analysis to ensure the program’s financial success.
• Provide technical assistance and training to providers
• Identify development opportunities for staff and teams to enhance their skills and performance.
• Provide supervision to staff to ensure excellent customer satisfaction.
• Conduct ongoing monitoring and supervision to meet contract deliverables for all operations.
• Deliver data analysis and reporting that aligns with the contractor’s goals of quality care and cost-effectiveness in a timely manner.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary.

Required Qualifications/Experience:

• Bachelor’s degree from an accredited college …