Program Manager, Digital Hospitality Experience (Remote)

Salary:  $105,000 - $120,000 + bonus eligibility (commensurate with experience)

A family of companies and experiences

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

great people. great services. great results.

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

What is dhX?

dhX is the Digital | Hospitality | Experience program that enhances food and hospitality experiences through technology, making it easy for operations to deliver exceptional service.

Compass Group USA was named one of America’s 500 Best Employers by Forbes, ranking as the highest contract food and business support services company seeks an energetic, passionate, career-oriented Program Manager to deliver retail solutions across Compass Group, North America.  The ideal candidate would be based out of our Charlotte Headquarters; however, we will consider remote candidates as well. 

Job Summary:

As the dhX Program Manager, you’ll play a crucial role in optimizing guest experience strategies across the organization through blended in-person and digital ordering. Your focus will be on driving program adoption, recommending enhancements to key stakeholders, ensuring successful implementation across a variety of operations, and aligning program goals with Compass Group strategy. You’ll collaborate with stakeholders, analyze ROI, and create compelling documentation to engage both existing and potential users.

Responsibilities:

• Own dhX project goals, communication and reporting
• Collaborate and build relationships with all stakeholders - including senior executives, sponsors, SMEs, business owners, and field operations
• Actively coordinate team members to maximize productivity and individual dhX project goals
• Create and maintain all project documentation pertinent to the dhX projects, including but not limited to, status reports, work plans, presentations, analysis, facilitation events
• Provide regular updates to senior leadership on program status and report on program performance, including key milestones, risks, and issues.
• Evaluate existing dhX implementations to measure impact and develop internal/external documentation to highlight results 
• Identify opportunities for improvement to maximize efficiencies, margin, and client growth/retention
• Create documentation to support operators during implementation and ongoing deployment (training, user guides, best practices, toolkits, etc.)
• Articulate the dhX approach and insights in external sales materials
• Conduct occasional site visits to ensure DHX program integrity

Qualifications:

• Bachelor’s degree required (Business, Food Service Management, Digital Media & Design, or a related field preferred)
• 5+ years’ foodservice experience
• Experience managing projects at scale, particularly those involving cross-functional change
• Strong sense of ownership and the ability to manage multiple tasks, competing priorities, and shifting deadlines
• Proven ability to define and execute change strategies
• Proven business analytical capabilities to solve complex business issues
• Proven ability to work efficiently and effectively under pressure in a fast-paced environment
• Excellent oral and written communication skills needed to communicate with all levels of the organization
• Experience with instructional design, training, and LMS systems preferred
• Experience with digital user experience (UX) design and/or products preferred 
• Proficiency in Microsoft Office Applications, Project Management solutions (Smartsheet, Microsoft Projects)
• Travel as needed 

Apply to Compass Group today!

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID:  1357473

Compass Corporate 

KYLIE BANKS 

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