Program Director - Remote

Job Description:

This role is remote-friendly.

The Program Director is accountable for successful delivery of CXM's client accounts. You will collaborate with client management and project management across dentsu's Data & Technology Strategy practice areas, customer experience management service lines, Experience and Commerce (experience & commerce, loyalty and messaging) to win and deliver client engagements.

You will partner with the Solutions Team and Practice Area delivery leadership to define the vision and evolve the program management capability within CXM for winning and delivering large scale, diverse client engagements. Specifically, you will be responsible for delivery across dentsu's end-to-end client lifecycle – from RFP response to client sunsetting.

JOB ROLE:

• Works closely with Head of Technical Advisory Services, develops and evangelizes overall strategy and approach

• Collaborate with Client Partner Leads to tailor engagement model frameworks and cross-service line approaches to client contexts for pitch decks, RFP responses and in in-person pitches to prospective clients.

• Craft approach and timeline for engagement model (team structure, process/approach, toolset) definition and pricing for client pitches.

• Design the engagement model for our client engagement – team models and structures, workstreams, processes and toolset.

• Work with the team to prepare both client and internal kickoffs.

• Ability to facilitate and conduct large workshops managing multiple different teams

• Create or update story-based presentations to explain complex initiatives and problems (Storytelling)

• Ability to be the bridge builder between business and IT teams

• Be comfortable working with numbers for ROI, TCO or other business models

• Works on multiple, large or complex initiatives and develops overall strategy and goals for the team

• Manages team and leads recruiting efforts for assigned roles. Owns the team development process to train and develop team abilities

• Has a broad range of experience managing commercial innovation and strategic initiatives

• Identify potential risks and develop mitigation strategies to ensure program success

• Creates and refines market best practice related to transformational initiatives

• Develop standardized team size scoping methods on the account

• Standardize delivery of our client's chosen delivery methodology

• Oversee Delivery Onboarding materials and ensures all project teams have project specific onboarding

• Run PMO on behalf of the client, being a member of a PMO / TMO for a client.

• Ensure all programs are delivered on-schedule, on budget, and meet the expectations of the agreed scope

• Ensure all workstreams are communicated to across the account

• Partner with appropriate leads and delivery representation to Identify and lead remediation actions for escalated issues

• Good understanding of data foundation, ETL, profiling and data quality needs

• Strong understanding of value of cloud-based approaches and implementations in any of AWS, GCP or Azure

• Self-starter with very good problem solving skills

Qualifications:

• At least 15 years experience delivering large transformations, complex, global, scaled client engagements with star brands in a professional services environment.

• Experience bringing diverse teams together to deliver stellar digital experience work.

• Program subject matter expert who is an accomplished delivery leader who has experienced global / complex roll-out and knows how to guarantee successful execution of strategic initiatives.

• Experience working in partnership with other professional services organizations in client contexts.

• Proficiency in project management tools and methodologies.

• Ability to manage multiple priorities and work under pressure.

The anticipated salary range for this position is $136,000-$219,650. Salary is based on a variety of factors, including relevant experience, knowledge, skills and other factors permitted by law. Additionally, this position is eligible for discretionary incentive compensation. The company's incentive compensation plan is subject to change. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com.

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