Program Coordinator II

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

Work/Shift Hours: expected to fall between 8:00am – 6:00pm EST Monday-Friday

Under close supervision of the department manager, the Program Coordinator assesses and identifies missing information on behalf of medical documentation and records. The Program Coordinator coordinates all activities required to answer, solve, or alleviate client concerns for the program in a quick, efficient, and professional manner.

• Performs general administrative tasks such as typing and maintenance of filling systems for the program.
• Creates and maintains patient records in the CRM by ensuring information documented are accurate and updated regularly.
• Assesses, identifies, and resolves critical and/or missing information.
• Executes administrative tasks critical to the progression of patients through the program.
• Works with and updates records for next step in patient journey.
• Serves as a liaison between other members of the team.
• Verifies and resolves quality assurance or compliance issues.
• Supports customer service activities by answering or resolving any patient issues and concerns.
• Handles faxes (incoming/outgoing) accordingly and timely.
• Labels and attaches documents to the CRM and program drives.
• Reviews and analyzes documents for Adverse Events.
• Reports Adverse Events.
• As required, responsible for processing copayment requests for patients, pharmacies, and/or physicians for programs offering copay assistance or concierge payments.
• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies, or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
• Participates in internal and client-driven product and disease training sessions.
• Liaises with HCPs for prescription renewals via phone calls.
• Manages inbound and outbound calls as needed by the program.
• Complies with all appropriate policies, procedures, safety rules, and regulations.
• Performs other related duties as assigned.

Experience and Educational Requirements:

High school degree or equivalent combination of experience and education; normally requires a minimum of one to three (1-3) years' experience working in a medical/pharmaceutical environment or medical customer service environment. Completed degree is preferred but not required.

Minimum Skills, Knowledge, and Ability Requirements:

• Excellent attention to detail with strong problem-solving abilities
• Ability to recognize and escalate issues, problems, or errors
• Ability to communicate effectively both orally and in writing
• Ability to deal calmly and effectively with missing information or issues
• Ability to review, read, and understand medical documents, medical records, and/or insurance documents
• Prior medical industry experience preferred, including experience with benefits verification, insurance, quality assurance, clinical, and/or copay/patient assistance programs
• Good organizational skills
• Data entry experience with strong eye for detail
• Ability to multi-task
• Strong interpersonal skills
• Ability to be flexible in support of patient or program needs
• Working knowledge of Microsoft Office applications

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time

Salary Range*

$37,000 - 52,800

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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Affiliated Companies:Affiliated Companies: Cencora Patient Services, LLC Apply