Program Coordinator Health Educator

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Day - 08 Hour (United States of America)

This position sits within Patient Experience/Health Education, Engagement and Promotion (HEEP). HEEP is responsible for the strategic development and execution of patient education content, health education classes and lectures, individual consultation to guide patient and family caregivers to appropriate resources, and libraries and spaces for respite across all Stanford Health Care service lines and within the community.  Staff provide high quality and cost-effective project management, consulting, and technical expertise in health education.  Team members have expertise in health literacy, adult learning, resource identification, clinical integration, and cultural competency techniques and their applications. 



The Program Coordinator within HEEP is responsible for a full range of planning, implementation and support of new and restructured programs that support Stanford Health Care (SHC).  The Program Coordinator carries out assigned duties independently and communicates consistently with Management.  The role is also in charge of planning and managing logistics for patients and program implementation.  This role works collaboratively with a broad range of stakeholders in clinical, research, administrative, ancillary, and service departments, and manages communication among all departments and School of Medicine. The incumbent interfaces internally with SHC and School of Medicine staff and leaders across the Enterprise. 



The Tobacco Treatment Specialist PC:

Outreach to patients and provide evidence-based interventions, such as behavioral therapy and pharmacotherapy counseling to patients whom are tobacco dependent. 
Understands Care Coordination workflow and key components to help facilitate patient inquiries. Answers patients’ questions related to their tobacco treatment over the phone or through the patient portal (MyHealth).  Defers pharmacotherapy questions back to clinical care team as appropriate.
Coordinate all aspects of an individual’s tobacco treatment care, including: providing evidence-based behavioral counseling via telemedicine and/or in-person based on patient preference; following up with patients to ensure cessation medications are received; referring individuals to additional supportive resources to achieve their tobacco cessation goals; using a CRM (Customer Relationship Management) to manage patient relationships and treatment plans; and charting interventions in Epic to communicate treatment plan back to the clinical care team. 
Manages relationships with an interdisciplinary treatment team made up of providers, pharmacists, counselors, researchers, health educators and administrators.
Implement quality control measures to ensure internal operations and projects comply with department, hospital, and university policies.
Support projects to improve internal operations and overall growth; scope needs, develop plans, document and track project progress clearly and accurately.
Plan and implement logistics for (1) project communication on behalf of team and department, (2) videoconferencing with staff and/or patients, (3) project or department meetings.
Attend clinic huddles and meetings as appropriate to market programs, communicate progress, and gather input/feedback for improvement. 
Handle the production of collateral marketing and event materials.
Communicates challenges and support needs to HEEP management and clinical care teams as appropriate. 
Synthesize feedback from clinic staff and patients and present to team.
Assist with the selection process for consultants, contractors, and vendors.
Track, maintain, and analyze patient data to determine the appropriate interventions for unique patient populations and work with management to develop more effective referral pathways based on analysis findings. 
Demonstrates ability to work with any customer, client, or vendor regardless of race, gender, sexual orientation, religious, or cultural beliefs
Acts as an ambassador for Stanford Health Care in dealing with the community in the course of carrying out all assignments.
Performs other related and incidental duties as needed or assigned.

This is a Stanford Health Care job.

A Brief Overview
NX (Non-Exempt) Miscellaneous Professional is a broad, high-level job classification applicable to covering a wide range of general and/or specialized administrative responsibilities in support of programs, clinics, or departments. Positions may work primarily in one or in any combination of administrative or professional areas. Employees may work on projects around largely undefined issues, problems, and conditions of a variable nature. The majority of work is administrative and analytical in nature with duties covering operational, policy and program research, analysis, reporting, and evaluation for the effective development and administration of programs or improvements to operational policies and procedures.

Locations
Stanford Health Care
Education Qualifications

• Sufficient education and/or experience to demonstrate possession of the competencies (Knowledge, Skills and Abilities) needed to effectively perform the assigned duties and responsibilities.

Required Knowledge, Skills and Abilities

• Knowledge of the principles, theories, practices, and trends in a specialized field, an administrative or professional field such as procurement, financial analysis, process/performance improvement, human resources, etc
• Knowledge of the principles and practices of project management.
• Knowledge of and skill in the use of MS Office Suite software programs.
• Skill in analyzing complex issues and situations, drawing logical conclusions, and proposing viable solutions and courses of action. Skill in time management and work prioritization.
• Skill in developing effective work relationships with peers and professionals in other specializations.
• Ability to understand SHC’s administrative environment and systems and the relationships between system capabilities and business practices.
• Ability to communicate effectively, orally and in writing.

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $23.88 - $104.39 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

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